Remarketing Specialist

TCR Toyota Credit Canada, Inc. Company; Markham; Hybrid; CAD 54,000 - 59,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Toyota Financial Services in Canada is seeking a Bilingual Remarketing Specialist for a 12-month contract based at our Markham head office. You will manage remarketing lists, follow up on leased vehicles, and handle charges, plus dealer/customer communications.

The role also covers processing lease-end paperwork, preparing vehicles for auction, and resolving payout issues with dealers and customers. A high school diploma is required; post-secondary preferred, with bilingual communication as a

Qualifications

• High school diploma or equivalent; post-secondary preferred.
• Excellent communication and negotiation skills.
• Ability to connect with dealerships and customers; team oriented.
• Prior inbound and outbound call center experience an asset.

Responsibilities

• Manage Remarketing lists and follow up for return of leased vehicles past maturity.
• Collect outstanding and/or excess charges (e.g., invoicing for excess kilometers, wear and tear, missing equipment, payments).
• Answer incoming calls, process paperwork, extend leases, Dealer Condition Reports.
• Resolve issues with dealers/customers at lease end (payouts, invoices, security deposits).
• Prepare vehicles for auction for disposal in a timely manner.

Skills

Communication

Negotiation

Customer connection

Teamwork

Call center experience

Education

High school diploma or equivalent

Post-secondary preferred

Job description

Job Description Bilingual Remarketing Specialist

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility

TFS currently has an exciting 12-month contract opportunity as a Bilingual Remarketing Specialist, reporting to the Manager of Remarketing. This role will reside in our Markham Head Office

What you will be doing:

• Manage Remarketing lists and follow up for the return of leased vehicles past their scheduled maturity date
• Collection of outstanding and/or excess charges (ie invoicing of additional charges for excess kilometers, excess wear and tear, missing equipment, payments, miscellaneous fees)
• Answer incoming calls, process paperwork, extension of lease contracts, Dealer Condition Reports etc
• Resolve outstanding issues with dealers/customers at lease end (payouts, invoices, security deposit etc), processing daily reports
• Preparing vehicles for auction for disposal in a timely manner

What you bring:

Minimum high school diploma or equivalent; post-secondary preferred Excellent communication and negotiation skills The ability to connect with dealerships and customers Team oriented, flexible and proactive Prior inbound and outbound call center experience is an asset

What We’ll Bring:

• A work environment built on teamwork, flexibility, and respect
• Great company culture-Respect for people and continuous improvement is at our core
• Hybrid work environment

Hourly Rate: $27.50/hour

What You Should Know:

At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law

About Toyota in Canada

Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services

From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey

On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here

You can also learn more about all three companies below

Toyota Canada Inc.

Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers

TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver

Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers

Toyota Motor Manufacturing Canada

Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America

Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles