Remarketing Manager
Toyota Credit Canada Inc.
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Benefits offered by this job
Job summary
Toyota Financial Services is seeking a Remarketing Manager in Canada with 5+ years of leadership experience in financial services. The role oversees lease-end and remarketing operations, vendor management, and continuous improvement initiatives to optimize vehicle disposition and recovery performance.
The position offers a hybrid work environment, competitive compensation with bonus, and benefits including health, dental, and pension, along with professional growth opportunities.
Qualifications
- Degree or Diploma in Business or related discipline.
- Bilingual (English/French) preferred.
- 5+ years of management/leadership experience in a financial services environment.
- Experience using data analytics to drive business improvements and effective workforce management.
- Ability to clearly define objectives and priorities, establish milestones, anticipate and mitigate risks.
- Strong communication skills (written and verbal) and ability to present to senior leaders.
- Effective interpersonal skills and ability to build relationships with senior leaders and business partners.
- Proficient knowledge of Microsoft Applications.
Responsibilities
- Lead and support enterprise projects including process transformation, digitalization, automation, and continuous improvement initiatives.
- Act as business owner for lease-end and remarketing processes within transformation programs.
- Support targets through performance monitoring, policy maintenance and compliance.
- Establish and monitor KPIs including lease retention, inventory aging, recovery rates, and portfolio performance.
- Oversee lease-end administration activities and inspect dealer and customer issues.
- Review charge-offs and settlements, coordinating with external agencies to maximize recovery.
- Ensure controls across collection, settlement, and recovery activities.
- Oversee vehicle disposition, listings, pricing, and arbitration management.
Skills
Education
Tools
Job description
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting permanent opportunity as the Remarketing Manager reporting to the National Manaer of Business Operations. The Remarketing Manager is responsible for leading all the Remarketing functions, overseeing lease-end administration, over term collections, vehicle disposition, vendor management, and team performance. The Remarketing Manager will ensure effective lease maturity processing, maximize vehicle sale proceeds, maintain operational controls, and deliver exceptional customer and dealer outcomes through continuous process improvement, performance management, and strategic execution.
- Lead and support departmental and enterprise projects, including process transformation, digitalization, automation, and continuous improvement initiatives, ensuring successful delivery of business objectives and measurable operational benefits.
- Act as the business owner for lease-end and remarketing processes within enterprise transformation programs, ensuring future-state systems, workflows, reporting, controls, and customer experiences align with organizational objectives.
- Support business plan targets and objectives through performance monitoring, process standardization, policy and procedure maintenance, and compliance with documentation requirements.
- Establish and monitor key performance indicators including lease retention, inventory aging, recovery rates, customer and dealer experience, operational efficiency, and portfolio performance.
- Oversee collection activities for lease-end excess wear and use, excess kilometre charges, and outstanding balances to achieve departmental performance targets.
- Review and approve charge-offs, write-offs, and settlement arrangements, working with external collection agencies to maximize recovery results.
- Ensure appropriate operational, financial, and compliance controls are maintained across all collection, settlement, and recovery activities.
- Lead lease-end administration activities, ensuring timely and accurate processing of Dealer Condition Reports, lease extensions, account settlements, refunds, and related transactions.
- Resolve complex dealer and customer issues, including vehicle inspections, lease-end discrepancies, payout exceptions, and account adjustments.
- Oversee insurance claim and recovery processes, ensuring timely submission, follow‑up, and receipt of funds.
- Manage operational workflows, departmental reporting, invoice approvals, transportation activities, and service level adherence to ensure efficient execution of lease-end and remarketing operations.
- Monitor customer service performance, call quality, and departmental service standards to support a positive customer and dealer experience.
- Identify trends and implement corrective actions to continuously improve customer satisfaction, dealer experience, and service quality.
- Oversee upstream and auction vehicle sales activities, ensuring accurate vehicle listings, pricing, image quality, arbitration management, and sales performance across Toyota Financial Services (TFS), Lexus Financial Services (LFS), Subaru Financial Services (SFS), and Mazda Financial Services (MFS).
- Utilize market intelligence, portfolio analytics, and vehicle disposition performance data to optimize pricing strategies, sales channel effectiveness, net sale proceeds, and recovery performance.
- Manage vehicle inventory and disposition activities to optimize days‑in‑inventory, accelerate sale readiness, and achieve recovery and inventory targets.
- Drive performance against inventory aging, vehicle routing, sale readiness, and disposition objectives to maximize overall portfolio value.
- Establish and manage third‑party vendor performance through formal service level agreements, governance practices, performance reviews, and continuous improvement initiatives, including inspection providers, auctions, transportation partners, collection agencies, and other external service providers.
- Drive continuous improvement initiatives by identifying process enhancements, implementing automation opportunities, supporting Toyota Way activities, and contributing to Kaizen projects and operational transformation initiatives.
- Provide leadership, guidance, and cross‑functional support to ensure achievement of departmental, customer experience, and business objectives.
- Lead, coach, and develop a high‑performing team through performance management, succession planning, employee engagement, talent development, and continuous learning initiatives. Foster a culture of accountability, innovation, customer focus, and continuous improvement.
- Degree or Diploma in Business or related discipline
- Bilingual (English/French) preferred
- 5+ years of management/leadership experience in a financial services environment
- Experience using data analytics to drive business improvements and effective workforce management
- Ability to clearly define objectives and priorities, establish milestones, anticipate and mitigate risks
- Ability to motivate, lead, coach and develop employees.
- Strong communication skills (written and verbal); proficient at facilitating presentations, executive briefings.
- Effective interpersonal skills and ability to successfully build relationships with senior leaders, and business partners.
- Proficient knowledge of Microsoft Applications
- A work environment built on teamwork, flexibility, and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Great company culture-Respect for people and continuous improvement is at our core
- Hybrid work environment
The anticipated annual base salary for this position is $100,042 - $125,053. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
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