Remarketing Manager
TCR Toyota Credit Canada, Inc. Company
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Benefits offered by this job
Job summary
Toyota Financial Services Canada is seeking a permanent Remarketing Manager reporting to the National Manager of Business Operations. You will lead and support enterprise projects, manage lease-end and remarketing processes, and drive continuous improvement across collections, insurance, and recovery activities.
The role requires a business degree, strong leadership, and 5+ years in financial services, with data analytics used to improve outcomes.
Qualifications
- Bachelor's level degree or diploma in business or related field.
- Experience using data analytics to drive improvements in financial services.
- Strong communication, presentation and people leadership skills.
Responsibilities
- Lead and manage departmental and enterprise projects (transformation, digitalization, automation).
- Own lease-end and remarketing processes within transformation programs; ensure alignment with objectives and reporting.
- Monitor KPIs: lease retention, inventory aging, recovery rates, dealer/customer experience; drive improvements.
Skills
Education
Tools
Job description
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting permanent opportunity as the Remarketing Manager reporting to the National Manager of Business Operations.
Lead and support departmental and enterprise projects, including process transformation, digitalization, automation, and continuous improvement initiatives, ensuring successful delivery of business objectives and measurable operational benefits. Act as the business owner for lease-end and remarketing processes within enterprise transformation programs, ensuring future-state systems, workflows, reporting, controls, and customer experiences align with organizational objectives. Support business plan targets and objectives through performance monitoring, process standardization, policy and procedure maintenance, and compliance with documentation requirements. Establish and monitor key performance indicators including lease retention, inventory aging, recovery rates, customer and dealer experience, operational efficiency, and portfolio performance. Oversee collection activities for lease-end excess wear and use, excess kilometre charges, and outstanding balances to achieve departmental performance targets. Review and approve charge-offs, write-offs, and settlement arrangements, working with external collection agencies to maximize recovery results. Ensure appropriate operational, financial, and compliance controls are maintained across all collection, settlement, and recovery activities. Lead lease-end administration activities, ensuring timely and accurate processing of Dealer Condition Reports, lease extensions, account settlements, refunds, and related transactions. Resolve complex dealer and customer issues, including vehicle inspections, lease-end discrepancies, payout exceptions, and account adjustments. Oversee insurance claim and recovery processes, ensuring timely submission, follow-up, and receipt of funds. Manage operational workflows, departmental reporting, invoice approvals, transportation activities, and service level adherence to ensure efficient execution of lease-end and remarketing operations. Monitor customer service performance, call quality, and departmental service standards to support a positive customer and dealer experience. Identify trends and implement corrective actions to continuously improve customer satisfaction, dealer experience, and service quality. Oversee upstream and auction vehicle sales activities, ensuring accurate vehicle listings, pricing, image quality, arbitration management, and sales performance across Toyota Financial Services (TFS), Lexus Financial Services (LFS), Subaru Financial Services (SFS), and Mazda Financial Services (MFS). Utilize market intelligence, portfolio analytics, and vehicle disposition performance data to optimize pricing strategies, sales channel effectiveness, net sale proceeds, and recovery performance. Manage vehicle inventory and disposition activities to optimize days-in-inventory, accelerate sale readiness, and achieve recovery and inventory targets. Drive performance against inventory aging, vehicle routing, sale readiness, and disposition objectives to maximize overall portfolio value. Establish and manage third-party vendor performance through formal service level agreements, governance practices, performance reviews, and continuous improvement initiatives, including inspection providers, auctions, transportation partners, collection agencies, and other external service providers. Drive continuous improvement initiatives by identifying process enhancements, implementing automation opportunities, supporting Toyota Way activities, and contributing to Kaizen projects and operational transformation initiatives. Provide leadership, guidance, and cross-functional support to ensure achievement of departmental, customer experience, and business objectives. Lead, coach, and develop a high-performing team through performance management, succession planning, employee engagement, talent development, and continuous learning initiatives. Foster a culture of accountability, innovation, customer focus, and continuous improvement.
Degree or Diploma in Business or related discipline Bilingual (English/French) preferred 5+ years of management/leadership experience in a financial services environment Experience using data analytics to drive business improvements and effective workforce management Ability to clearly define objectives and priorities, establish milestones, anticipate and mitigate risks Ability to motivate, lead, coach and develop employees. Strong communication skills (written and verbal); proficient at facilitating presentations, executive briefings. Effective interpersonal skills and ability to successfully build relationships with senior leaders, and business partners. Proficient knowledge of Microsoft Applications
- A work environment built on teamwork, flexibility, and respect
- Competitive salary including bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- Great company culture-Respect for people and continuous improvement is at our core
- Hybrid work environment
The anticipated annual base salary for this position is $100,042 - $125,053. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services.
From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey.
On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below.
Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver.
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers.
Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.
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