Bilingual Senior Customer Accounts Specialist

TCR Toyota Credit Canada, Inc. Company; Markham; Híbrido; CAD 64 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental benefits

Bonus

Pension plan with matched contribution

Associate vehicle discount program

Tuition reimbursement

Fitness reimbursement

Great company culture

Competitive time off

Summer Hours

Resumo da oferta

Toyota Financial Services in Canada is seeking a Bilingual Senior Customer Accounts Specialist, Collections, to partner with customers, communicate account status, and address late payments for lease and finance accounts. This full-time role offers a hybrid work model with regular in-office days at our Markham operations.

Responsibilities include managing high-risk delinquent accounts, negotiating payment plans, documenting actions, and minimizing losses.

Qualificações

• 3+ years relevant work experience; preferably in automotive finance.
• Post Secondary diploma or degree preferred.
• Excellent communication, negotiation and decision-making skills.
• Strong negotiation and decision-making skills.

Responsabilidades

• Manage high-risk and complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.
• Handle inbound and outbound calls for assigned portfolios, negotiate payment arrangements and resolve delinquencies with a respectful, customer-centric approach.
• Ensure consistent follow-up, account maintenance, and documentation of collection activities.
• Evaluate and mitigate loss exposure, providing customer-oriented service within guidelines and provincial requirements.
• Collaborate with legal, bailiffs, dealers and auction partners to resolve delinquent accounts.
• Report escalated issues to the Supervisor and assist with administrative tasks.

Conhecimentos

Bilingual English/French

Communication

Negotiation

Decision making

Problem solving

Organization

Teamwork

CRM systems

Formação académica

Post-secondary diploma or degree

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

Job Description Bilingual Senior Customer Accounts Specialist, Collections - Permanent

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment.

TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.

TFS currently has an exciting full-time permanent opportunity as a Bilingual Senior Customer Accounts Specialist reporting to the Manager, Collections.

In this position, you will partner with customers to clearly communicate account status and ensure any late payments are addressed and averted.

You will be responsible for handling inbound and outbound inquiries from late-stage delinquent customers, with the goal of minimizing delinquencies and reducing losses on TFS lease and finance accounts.

We have implemented a hybrid work environment and our head office is in Markham, ON. Number of days worked in office is subject to role requirements. More details will be discussed during the interview process.

What We’ll Bring

• A hybrid work environment.
• A work environment built on teamwork, flexibility, and respect.
• Competitive compensation package including health and dental benefits and bonus.
• Health and dental benefits effective immediately.
• Company pension plan with matched contribution.
• Associate vehicle discount program.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Fitness reimbursement.
• Great company culture-Respect for people and continuous improvement is at our core.
• Competitive time off benefits.
• Summer Hours – condensed work week during the summer.

What You’ll Be Doing

• Manage and resolve high-risk and complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.
• Responsible for handling inbound and outbound calls for assigned portfolios, to negotiate payment arrangements and resolve account delinquencies, while maintaining a respectful and customer centric approach.
• Responsible for working accounts efficiently, ensuring consistent follow-up, and completion of necessary account maintenance.
• Evaluate and mitigate loss exposure, to provide customer-oriented service and problem resolution in accordance with established guidelines and provincial legal requirements.
• Ensure accurate documentation of collection activities within designated systems.
• Analyze account characteristics and make appropriate recommendations.
• Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
• Responsible for collaborating with legal, bailiffs, dealers and auction to resolve delinquent accounts.
• Promptly report/refer sensitive and complex issues to the Supervisor.
• Offer critical decision-making as necessary when assigning accounts for repossession.
• Follow up on escalated and cancelled insurance accounts.
• Process charge-offs in accordance with established guidelines.
• Contribute to team performance goals and continuous improvement initiatives by providing input to enhance departmental dashboards, actively participating in departmental and company projects and training opportunities.
• Provide ongoing guidance, support, and mentorship to peers, fostering knowledge sharing, skill development, collaboration, and continuous growth within the team.
• Assist with various administrative tasks and duties.

What You’ll Bring

• Bilingual – written and oral fluency in English and French preferred.
• 3 + years relevant work experience; preferably in automotive finance.
• Post Secondary diploma or degree preferred.
• Excellent communication, negotiation and decision-making skills.
• Strong negotiation and decision-making skills.
• Problem-solving mindset, with the ability to assess risk and recommend solutions.
• Strong organization skills with the ability to handle multiple priorities.
• High level of accountability and results oriented.
• Team-oriented, with a focus on collaboration and knowledge sharing.
• Ability to manage high-volume workloads with strong attention to detail.
• Self-starter with the ability to work independently.
• Experience working with Microsoft Office and CRM systems.

The anticipated annual base salary for this position is $64,376 - $80,470. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications.

What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

About Toyota in Canada

Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada.

These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey.

On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below.

Toyota Canada Inc.

Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver.

Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers.

Toyota Motor Manufacturing Canada

Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.