Registry Manager

New Star Capital Group of Companies; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

New Star Capital Group of Companies is seeking an experienced Registry Manager to lead a team at our Edmonton area registry offices.

The role focuses on overseeing day-to-day operations, ensuring accurate transactions, and delivering exceptional client service. You will coach staff, manage schedules, and maintain regulatory compliance while driving superior customer experiences in a busy registry environment.

Qualifications

• Experience supervising registry staff or similar teams.
• Strong knowledge of registry processes and government requirements.
• Excellent interpersonal and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily office operations and registry transactions.
• Lead, motivate, and support Registry Clerks.
• Coordinate employee schedules, breaks, attendance and staffing needs.
• Ensure compliance with regulations, policies, and cash-handling procedures.
• Provide coaching and feedback to team members and address performance issues.
• Communicate updates and opportunities to senior management.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem-solving

Coaching

Scheduling

Job description

Our growing group of Motor Vehicle Registry Offices islooking for an experienced and motivated Registry Manager to join our team.

This is an excellent opportunity for an individual who isconfident in their leadership abilities, enjoys working with people, and has astrong understanding of registry operations. The successful candidate will playan important role in leading the team, overseeing daily operations, andensuring our clients receive exceptional service.

What You’ll Do

As the Registry Manager, you will be responsible for theoverall day-to-day operation of the office, including:

• Lead,motivate, and support a team of Registry Clerks.
• Overseedaily registry operations and ensure transactions are completed accuratelyand efficiently.
• Providecoaching, training, feedback, and ongoing support to team members.
• Manageemployee schedules, breaks, attendance, and day-to-day staffingrequirements.
• Ensurecompliance with Service Alberta requirements, legislation, governmentprocesses, and company policies.
• Maintainhigh standards for cash handling, balancing, documentation,confidentiality, and transaction accuracy.
• Supportemployees with complex transactions and customer concerns.
• Addressperformance and operational issues promptly and professionally.
• Monitoroffice performance and assist with achieving established operational andcustomer service goals.
• Maintaina professional, positive, and customer-focused workplace.
• Communicateoperational updates, concerns, and opportunities to senior management.
• Staycurrent with changes to registry programs, procedures, and governmentrequirements.

What We’re Looking For

The ideal candidate will have:

• PreviousMotor Vehicle Registry experience.
• Previoussupervisory or management experience, preferably in a registryenvironment.
• Strongknowledge of registry transactions and government processes.
• Excellentcustomer service and communication skills.
• Strongattention to detail and accuracy.
• Theability to confidently lead, coach, and hold a team accountable.
• Strongorganizational and problem-solving skills.
• Theability to remain professional and composed in a busy, customer-facingenvironment.
• Apositive attitude and willingness to take ownership and lead by example.
• Theability to work evenings and weekends as required.

Why Join Us?

We are committed to building a strong team and providingopportunities for employees to grow their careers within our organization. Thisposition offers the opportunity to take on a leadership role, develop yourmanagement skills, and make a meaningful impact on the success of a busyregistry office.

If you are an experienced registry professional who isready to take the next step in your career and lead a team, we would love tohear from you!