Member Services & Registry Specialist

AMA - Alberta Motor Association; Calgary; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible benefits

Retirement savings

Travel discounts

Medical insurance

Professional development

Paid vacation & days

Flexible work model

Member discounts

Job summary

AMA - Alberta Motor Association in Calgary is seeking a friendly, service-driven Registries team member to help members with registry and membership products and services. You’ll balance people skills with policy knowledge to resolve questions, process transactions, and promote AMA offerings.

You’ll thrive in a fast-paced environment, stay up-to-date on policies, and contribute to an inclusive, supportive workplace with in-office work.

Qualifications

• Strong customer service background with a focus on member interactions.
• Ability to explain policies and navigate systems to resolve inquiries.
• Experience in sales or upselling products/services is a plus.

Responsibilities

• Provide outstanding service and relevant solutions to members, promoting AMA products and services.
• Support call flow for general registries, corporate registries, and road tests.
• Complete registry, membership, and service transactions accurately, confidentially, and in a timely manner.
• Assess Alberta Health and Wellness applications with accuracy and care.
• Stay up to date on policies, procedures, and system updates to ensure compliance and efficiency.
• Represent AMA with professionalism, empathy, and a commitment to helping every member.

Skills

Customer service

Communication skills

Sales experience

Teamwork

Education

High school diploma

Job description

AMA - Alberta Motor Association in Calgary is seeking a friendly, service-driven Registries team member to help members with registry and membership products and services. You’ll balance people skills with policy knowledge to resolve questions, process transactions, and promote AMA offerings.

You’ll thrive in a fast-paced environment, stay up-to-date on policies, and contribute to an inclusive, supportive workplace with in-office work.