Registry Clerk-Customer Experience Specialist

North East Registries; Calgary; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive wage

Benefits package

Career advancement

Training & certifications

Positive culture

Community impact

Job summary

Northeast Registries in Alberta is seeking a Customer Experience Specialist to greet visitors, guide them through motor vehicle regulations, and process essential transactions with accuracy and care.

You will resolve inquiries with empathy, leverage technology to speed service, and stay updated on regulations through ongoing training. A collaborative, community-focused role with growth opportunities awaits.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Patience, empathy, and a passion for helping people.
• Ability to adapt to new technologies and software systems.
• Problem-solving mindset and a can-do attitude.
• Commitment to upholding the highest ethical standards.

Responsibilities

• Advocate for customers and welcome visitors and ensure they feel valued and heard.
• Provide expert guidance on motor vehicle regulations, processes and documentation requirements.
• Process transactions such as driver's license applications and vehicle registrations.
• Resolve customer inquiries with empathy and timely solutions.
• Embrace technology to expedite services and streamline processes.
• Stay current with changing regulations through ongoing training.
• Collaborate with colleagues to maintain a positive work environment.

Skills

Exceptional communication

Interpersonal skills

Attention to detail

Patience and empathy

Helping people mindset

Adaptability to new tech

Problem-solving mindset

Ethical standards

Education

High school diploma or equivalent

Job description

Are you ready to rev up your career and be part of a dynamic team? If you thrive on helping people, solving problems, and embracing new challenges every day, we have an exciting opportunity for you! Join our passionate and dedicated team at Northeast Registries as a Customer Experience Specialist and make a meaningful impact on the lives of our community members.

Position Overview:

As a Customer Experience Specialist, you will be at the forefront of providing exceptional service to our customers. You will assist individuals with a wide range of motor vehicle-related services, ensuring their needs are met efficiently, accurately, and with a smile. This is more than just a job; it's an opportunity to become a trusted resource for the community and help streamline their interactions with the Registry.

Key Responsibilities:

• Customer Advocacy:Be the face of the Registry, offering a warm welcome to each visitor and ensuring they feel valued and heard throughout their visit.
• Expert Guidance:Provide expert guidance on motor vehicle regulations, processes, and documentation requirements, making complex procedures accessible and understandable for customers.
• Transaction Processing:Efficiently process various transactions such as driver's license applications, vehicle registrations, and Alberta health care applications, ensuring all paperwork is complete and accurate.
• Problem Solving:Tackle customer inquiries and resolve issues promptly, demonstrating empathy and creative problem-solving skills to turn challenging situations into positive outcomes.
• Technology Integration:Embrace and utilize technology to expedite services and streamline processes, making the registry experience as smooth as possible.
• Continuous Learning:Stay up-to-date with changing regulations and procedures, receiving one-on-one training and reading policy to enhance your knowledge and skills.
• Team Collaboration:Work collaboratively with colleagues to maintain a supportive and positive work environment, sharing insights and best practices to enhance overall customer service.

Qualifications:

• Exceptional communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Patience, empathy, and a passion for helping people.
• Ability to adapt to new technologies and software systems.
• Problem-solving mindset and a can-do attitude.
• Commitment to upholding the highest ethical standards.
• High school diploma or equivalent.

What We Offer:

• Competitive wage with regular performance evaluations.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement within the company.
• Ongoing training and professional development. Many certifications and opportunities for wage escalation are available.
• A positive and inclusive workplace culture.
• The chance to be a part of a team that makes a difference in the community.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends shifts are required

Northeast Registries currently has three locations. At this time, we are hiring for our Marlborough location. Posting will close on Friday October 9th and decision regarding next steps will be made by Tuesday October 13th.