Registration/Switchboard Clerk (PDH) #2026-233

Wellington Health Care Alliance (WHCA); Palmerston; On-site; CAD 82,656,000 - 96,432,000; Part time

Job summary

North Wellington Health Care in Palmerston, Ontario, is seeking a casual Registration/Switchboard Clerk to support the hospital's front desk operations. You will register patients, answer calls, and maintain patient information in the hospital system with a focus on accuracy and confidentiality.

The role requires a Medical Terminology Certificate (or completion soon) and experience with Meditech and MS Office.

Qualifications

• Graduate Medical Office Program preferred.
• Medical Terminology Certificate required – may consider current related experience (must complete certificate).
• Expert Meditech Registration knowledge.
• Experience in Switchboard/Admitting/Registration in a healthcare setting.
• Proficient with MS Word and Excel and hospital information systems.
• Privacy legislation compliance and hospital confidentiality.
• Accurate organization of patient information.
• Excellent verbal and written communication skills.
• Ability to interact professionally with public, physicians and staff.
• Ability to work quickly, independently and prioritize to meet deadlines.
• Knowledge of Accounts Receivable functions.
• Demonstrated leadership and collaborative skills.
• Typing speed 40 wpm.

Responsibilities

• Act as main communications centre answering calls and directing to departments, paging and codes.
• Register patients per visit type in the hospital information system with current information.
• Understand and follow downtime procedures for phone, HIS and paging systems.
• Maintain professional contacts prioritizing patient care and confidentiality.
• Comply with Privacy Act and hospital policies, including confidentiality commitments.
• Other duties: filing, chart creation and organizing patient information.

Skills

Communication

Organizational skills

Customer service

Privacy compliance

Education

Medical Terminology Certificate

Graduate Medical Office Program

Tools

Meditech Registration

Microsoft Office

Job description

October 13, 2026

NORTH WELLINGTON HEALTH CARE

PALMERSTON & DISTRICT HOSPITAL

REGISTRATION/SWITCHBOARD CLERK (CASUAL)

QUALIFICATIONS:

• Graduate Medical Office Program preferred
• Medical terminology Certificate required – current related experience may be considered (must complete medical terminology certificate)
• Expert Meditech Registration knowledge
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must be able to type 40 words per minute

Note: Candidates will be tested for qualifications described above.

REGISTRATION/SWITCHBOARD RESPONSIBILITIES:

• Act as main communication centre answering incoming calls and redirecting to appropriate departments, overhead pages and emergency codes. Manage situations involving power outages, phone issues and paging system outages, pagers, etc.
• Using the hospital information system follows the registration standards for each visit type and ensures accurate registration of patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with the Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information

ADDITIONAL QUALIFICATIONS:

• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment prior to being hired

HOURS OF WORK:

• As per department, must be available to work Monday through Sunday, days and evenings
• As per Collective Agreement

Salary: $30.13 - $31.07 per hour

North Wellington Health Care strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

North Wellington Health Care is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.