Registration/Switchboard Clerk (PDH) #2026-232

Groves Memorial Community Hospital; Palmerston; À distance; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Palmerston & District Hospital in Palmerston, ON, is seeking a casual Registration/Switchboard Clerk to support the front-end operations and patient registration. The role requires handling calls, directing inquiries, and maintaining accurate patient data with confidentiality.

The successful candidate will have experience in switchboard/registration within healthcare, knowledge of Meditech and MS Office, and a commitment to high accuracy and privacy standards.

Qualifications

• Graduate Medical Office Program preferred.
• Medical terminology certificate required (current related experience considered).
• Expert Meditech Registration knowledge.
• Previous Switchboard/Admitting/Registration experience in a healthcare setting.
• Good working knowledge of MS Office (Word/Excel) and hospital information systems.

Responsabilités

• Answer incoming calls and route to appropriate departments; handle paging, outages, and emergencies.
• Register patients accurately in the hospital system with current information.
• Know downtime procedures for phone system and HIS; follow department protocols.
• Maintain patient confidentiality and comply with Privacy Act and policies.
• Assist with file sorting, chart creation, and organizing patient information.

Connaissances

Switchboard experience

Registration experience

Communication

Typing speed

Privacy compliance

Patient records management

Formation

Graduate Medical Office Program

Medical terminology certificate

Outils

Meditech

MS Office

Description du poste

PALMERSTON & DISTRICT HOSPITAL.REGISTRATION/SWITCHBOARD CLERK.A casual Registration/Switchboard Clerk position is available at the Palmerston & District Hospital, site of North Wellington Health Ca...

Remote

Full-time

October ,

NORTH WELLINGTON HEALTH CARE

POSTING -

REGISTRATION/SWITCHBOARD CLERK

(CASUAL)

A casual Registration/Switchboard Clerk position is available at the Palmerston & District Hospital, site of North Wellington Health Care.

This position is unionized with the OPSEU – Local

QUALIFICATIONS:

• Graduate Medical Office Program preferred
• Medical terminology Certificate required – current related experience may be considered (must complete medical terminology certificate)
• Expert Meditech Registration knowledge
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must be able to type words per minute

Note: Candidates will be tested for qualifications described above.

REGISTRATION/SWITCHBOARD RESPONSIBILITIES:

• Act as main communication centre answering incoming calls and redirecting to appropriate departments, overhead pages and emergency codes. Manage situations involving power outages, phone issues and paging system outages, pagers, etc.
• Using the hospital information system follows the registration standards for each visit type and ensures accurate registration of patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with the Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information

ADDITIONAL QUALIFICATIONS:

• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment prior to being hired

HOURS OF WORK:

• As per department, must be available to work Monday through Sunday, days and evenings