Registration/Switchboard Clerk (PDH) #2026-232

Wellington Health Care Alliance (WHCA); Palmerston; On-site; CAD 42,000 - 43,000; Full time

Job summary

North Wellington Health Care's Palmerston & District Hospital is seeking a casual Registration/Switchboard Clerk to serve as the main communication centre, directing calls and ensuring accurate patient registration.

The role requires medical terminology certification, Meditech registration expertise, MS Office proficiency, and the ability to work in a fast-paced healthcare setting with strict privacy compliance.

Qualifications

• Graduate Medical Office Program preferred; medical terminology certificate required.
• Expert Meditech Registration knowledge.
• Experience with healthcare Switchboard/Registration and privacy compliance.

Responsibilities

• Act as main communication centre, answer calls, redirect to departments, manage paging and emergency codes.
• Register patients accurately in the hospital information system with current information for each visit.
• Understand downtime procedures for phone system, HIS, paging and other electronic systems.
• Maintain professional contact management, ensuring patient confidentiality and privacy compliance.
• Other duties as assigned, including file sorting and organizing patient information.

Skills

Excellent communication

Public/customer service

Leadership

Typing 40 wpm

Education

Graduate Medical Office Program

Medical terminology certificate

Tools

Meditech Registration

MS Office (Word/Excel)

Job description

October 13, 2026

NORTH WELLINGTON HEALTH CARE

PALMERSTON & DISTRICT HOSPITAL

POSTING #2026-232

REGISTRATION/SWITCHBOARDCLERK

(CASUAL)

A casual Registration/Switchboard Clerk position is available at the Palmerston & District Hospital, site of North Wellington Health Care.

This position is unionized with the OPSEU – Local 226

Note: Candidates will be tested for qualifications described above.

QUALIFICATIONS:

• Graduate Medical Office Program preferred
• Medical terminology Certificate required – current related experience may be considered (must complete medical terminology certificate)
• Expert Meditech Registration knowledge
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must be able to type 40 words per minute

REGISTRATION/SWITCHBOARD RESPONSIBILITIES:

• Act as main communication centre answering incoming calls and redirecting to appropriate departments, overhead pages and emergency codes. Manage situations involving power outages, phone issues and paging system outages, pagers, etc.
• Using the hospital information system follows the registration standards for each visit type and ensures accurate registration of patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with the Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information

ADDITIONAL QUALIFICATIONS:

• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment prior to being hired

HOURS OF WORK:

• As per department, must be available to work Monday through Sunday, days and evenings
• As per Collective Agreement

Salary: $30.13 - $31.07 per hour

North Wellington Health Care strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

North Wellington Health Care is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.