Regional Operations & Events Lead

RBC; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC is seeking an experienced Operations & Business Support professional to assist the Northeast Ontario Investment Counsel regional team. The role covers day-to-day operations, technology management, premises coordination, events, compliance reporting, marketing, and MD support in Vaughan, Ontario.

You will liaise with departments, onboard new hires, manage schedules and travel, and help prepare quarterly reports.

Qualifications

• University degree or post-secondary diploma.
• A minimum of 2-3 years' work experience in a professional office environment.
• Strong proficiency with Microsoft Office (Word, PowerPoint, Excel)
• Excellent written and verbal communication skills
• Strong organisation, prioritisation and multi-tasking skills
• Experience in organising events and coordinating meetings

Responsibilities

• Lead regional marketing and partnering efforts through website management, PowerPoint presentations, reporting, workshop coordination, community engagement facilitation and strategy support
• Manage regional team communication through newsletters, presentations, regional calls, and employee offsites
• Organise regional conferences and client events, including identifying and booking speakers, reserving venues, organising details, etc.
• Responsible for coordinating onsite meetings on behalf of the MD, taking the lead on regional led initiatives, and supporting Investment Counsellors and their teams in market specific opportunities with clients and internal partners
• First point of contact for day to day technology and premises troubleshooting; liaises with appropriate functional departments to minimise client and employee disruption
• Responsible for onboarding of new hires which can include technology orders, access requests, HR administration, and in‑person supporting upon commencement
• Lead the preparation and collation of the quarterly office supervision report
• Support the MD in schedule management, booking travel and preparing of expense reports
• Review regional expenses for all employees to be in line with Gifts and Entertainment Policy and Expense Guidelines and support teams as needed
• Assist with various ad‑hoc projects as assigned by the MD and the Manager Practice Enablement

Skills

Customer Knowledge

Customer Service

Customer Service Management

Group Problem Solving

Identifying Sales Opportunities

Interpersonal Relationship Management

Oral Communications

Perseverance and Follow-Through

Product Services

Sales Activities

Education

University degree or post-secondary diploma

Job description

RBC is seeking an experienced Operations & Business Support professional to assist the Northeast Ontario Investment Counsel regional team. The role covers day-to-day operations, technology management, premises coordination, events, compliance reporting, marketing, and MD support in Vaughan, Ontario.

You will liaise with departments, onboard new hires, manage schedules and travel, and help prepare quarterly reports.