Regional Support Leader, Trust & Estate Ops

RBC; Toronto; On-site; CAD 67,000 - 110,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock options where applicable

Flexible work arrangements

Career development opportunities

Job summary

RBC is seeking a Manager, Regional Support Team in Toronto to lead a trusted group delivering trust and estate services. You will coach officers, manage performance, and spearhead succession planning while balancing regional needs with national standards.

You will oversee client issue resolution, ensure AML and regulatory compliance, and drive continuous improvement across processes, technology, and operations. A strong leader is essential to cultivate talent and deliver exceptional service.

Qualifications

• 4-7 years of client service and/or management experience in Trust & Estate operations.
• University degree and professional designations (TEP, CSC) or equivalent.
• Advanced knowledge of personal trust products and related laws.
• Ability to manage complex family dynamics and communicate about investment, estate, and tax matters.
• Strong people development skills and ability to coach and build talent.
• Technological literacy and proficient with standard computer systems.

Responsibilities

• Directly manage and coach Estate & Trust Officers in training and Regional Support Team Administrators; conduct regular performance reviews.
• Lead monthly, quarterly, and annual performance discussions and develop team capability.
• Drive succession planning and recruitment with Regional Manager to build future officers.
• Resolve client concerns promptly at first contact and improve client experience.
• Maintain adherence to policies, regulations, and AML requirements; coach team on standards.
• Manage a small book of accounts and ensure engagement with operational and tech processes.
• Lead organizational change and foster cross-team collaboration.
• Build high-functioning teams with diverse strengths and accountability.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Education

University degree; TEP designation or equivalent; Canadian Securities Course

Job description

RBC is seeking a Manager, Regional Support Team in Toronto to lead a trusted group delivering trust and estate services. You will coach officers, manage performance, and spearhead succession planning while balancing regional needs with national standards.

You will oversee client issue resolution, ensure AML and regulatory compliance, and drive continuous improvement across processes, technology, and operations. A strong leader is essential to cultivate talent and deliver exceptional service.