Manager Practice Enablement

RBC; Richmond Hill; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Reward Program

Flexible benefits

Competitive compensation

Job summary

RBC in Vaughan, Canada is seeking a Manager, Practice Enablement for the NorthEast Ontario region to lead the delivery of exceptional client experiences by guiding Investment Counsellor teams, overseeing administration and operations, and driving best practices across Wealth Management. This role emphasizes coaching, talent development, change management, and collaboration with National Office Partners.

37.5 hours weekly, full-time, located in Vaughan, with opportunities to influence client

Qualifications

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes.
• Experience leading and driving engagement through change management and a passion for problem solving.
• Leadership experience in Wealth Management or Financial Services.
• Exceptional communication skills, both spoken and written.
• Strong conflict resolution skills.
• Ability to deal with ambiguity.
• Organization, time management skills, and attention to detail.
• Experience in assisting wealth management teams and client facing roles.

Responsibilities

• Coach Investment Counsellors' teams to achieve objectives and foster growth.
• Foster effective relationships and lead issue resolution within teams.
• Share best practices across the regional team and support head office change initiatives.
• Oversee talent acquisition, onboarding, mentoring, and training for new members.
• Manage annual performance cycle and create development opportunities for promotions.
• Monitor risk alerts and ensure documents are actioned.
• Oversee regional office operations and facilities.
• Resolve operational issues and provide escalation support where needed.
• Create an engaging, high-performing culture and recognise excellence.
• Develop capacity planning and succession plans across staff.

Skills

Coaching Others

Communication

Customer Needs

Customer Service Management

Identifying Sales Opportunities

Interpersonal Relationship Management

Long Term Planning

Negotiation

Performance Management

Sales

Sales Activities

Team Management

Education

University Degree

Job description

What is the opportunity?

The Manager, Practice Enablement for the NorthEast Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

Job Description

What is the opportunity?

The Manager, Practice Enablement for the NorthEast Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

What will you do?

• Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success
• Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping-in to support team issue resolution as needed
• Accountable for sharing/contributing best practices across the entire regional team to drive effective operations, and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts
• Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organize and oversee required training for new team members
• Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.
• Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.
• Support the management of the physical office operations of the region
• Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility
• Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognizing and rewarding exceptional performance
• Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment
• Experience leading and driving engagement through change management and a passion for problem solving
• Leadership experience in Wealth Management or Financial Services
• Exceptional communication skills, both spoken and written
• Strong conflict resolution skills
• Ability to deal with ambiguity
• Organization, time management skills, and attention to detail
• Experience in assisting wealth management teams and client facing roles

Nice to Have

• Investment designation such as CIM, CFP or CFA
• University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address:

3300 HWY 7:VAUGHAN

City:

Vaughan

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-25

Application Deadline:

2026-09-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.