Manager Practice Enablement

RBC; Ottawa; On-site; CAD 110,000 - 155,000; Full time

Benefits offered by this job

Bonus program

Flexible benefits

Development opportunities

Collaborative culture

Impactful work

Job summary

RBC Vaughan is seeking a Manager, Practice Enablement for the North East Ontario region to lead and empower Investment Counsellor teams, deliver exceptional client experiences, and drive operational excellence across offices. You will coach staff, manage performance, and partner with head office to implement change initiatives.

You will build talent pipelines, oversee onboarding, promote best practices, and champion a culture of growth, accountability, and collaboration to help clients thrive

Qualifications

• Demonstrated experience leading and developing people in Wealth Management or Financial Services.
• Exceptional communication skills, both spoken and written.
• Ability to lead teams to achieve objectives in a business development environment.

Responsibilities

• Coach and develop Investment Counsellor teams to deliver excellence and drive growth.
• Promote effective working relationships and resolve team issues.
• Share best practices and lead change initiatives across regional offices.
• Oversee talent acquisition, onboarding, mentoring, and training for new staff.
• Manage annual performance cycles and support promotions and development.
• Ensure risk management and documentation are maintained; monitor outstanding risk alerts.
• Support regional office operations and staff in resolving issues with Escalation where needed.
• Lead engagement and foster a culture of collaboration, recognition, and results.
• Develop succession plans and allocate resources across staff.

Skills

Coaching Others

Communication

Customer Needs

Customer Service Management

Identifying Sales Opportunities

Interpersonal Relationship Management

Long Term Planning

Negotiation

Performance Management (PM)

Sales

Sales Activities

Team Management

Education

University Degree

Job description

What is the opportunity?

Manager, Practice Enablement for the NorthEast Ontario region, is a leadership role that has ownership for enabling RBC Philips, Hager & North Investment Counsel (PH&N IC) teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff who lead the administration and operation of the Investment Counsellor businesses, interact with clients, support marketing efforts, and contribute to business risk management; this will be conducted by proactively driving and coaching on innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight, and liaising with peers across the country, National Office Partners, and Wealth Management Operations.

What will you do?

• Support the region’s Investment Counsellors with their business objectives by coaching team members to deliver excellence in areas of priority, and encourage a culture of growth, idea generation, innovation, and success
• Promote effective working relationships within Investment Counsellor teams, providing coaching, training and stepping-in to support team issue resolution as needed
• Accountable for sharing/contributing best practices across the entire regional team to drive effective operations, and encourage and lead change in their offices, including the championing of and support for all head office change initiatives and efforts
• Handle talent acquisition requests with focused recruiting and ensure effective onboarding experiences, establish mentoring, and organize and oversee required training for new team members
• Oversee the annual performance management cycle, working closely with Investment Counsellors to understand and support team member performance. Create development opportunities and manage structures to support team member promotions. Manage low performance through coaching and effective leadership.
• Ensure operational and procedural excellence through oversight of outstanding risk alerts and ensure missing documents are actioned by teams.
• Support the management of the physical office operations of the region
• Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with Operations, and provide appropriate escalation support for issues that require executive visibility
• Create an environment of employee engagement and effectiveness; be a culture leader in the business, empowering team members, creating space for collaboration, and recognizing and rewarding exceptional performance
• Develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

Must Have

• Demonstrated experience managing and developing people, leading large teams to exceptional outcomes, and leading against objectives in a business development environment
• Experience leading and driving engagement through change management and a passion for problem solving
• Leadership experience in Wealth Management or Financial Services
• Exceptional communication skills, both spoken and written
• Strong conflict resolution skills
• Ability to deal with ambiguity
• Organization, time management skills, and attention to detail
• Experience in assisting wealth management teams and client facing roles

Nice to Have

• Investment designation such as CIM, CFP or CFA
• University Degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address: 3300 HWY 7:VAUGHAN

City: Vaughan

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-25

Application Deadline: 2026-09-10

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.