REG - Dispatcher

Gardewine; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading transportation and logistics company located in Regina is seeking a Dispatcher to provide excellent customer service to clients and drivers. The role requires strong communication and organizational skills, the ability to plan and redirect drivers, and proficiency in Microsoft Office and transport management software. Candidates ideally should have 1-2 years of related experience and be comfortable working in a fast-paced environment. Join a company recognized for their commitment to diversity and employee well-being.

Qualifications

• 1-2 years of related experience required.
• Ability to work in a fast-paced computerized office environment.
• Capable of working unsupervised and as part of a team.

Responsibilities

• Provide friendly service to clients, drivers, and customers.
• Plan and redirect drivers as needed.
• Enter shipment information into the system accurately.
• Communicate with drivers through phone, email, and text.
• Prepare and file dispatch reports.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving skills

Proficiency in Microsoft Office

Transport management software

Job description

Gardewine is a large transportation, warehousing, and logistics company with terminals across Canada and a strong history that dates back to the 1950’s. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.

Dispatcher

We are currently seeking a dispatcher to join our team in our Regina Terminal.

Summary

The dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers. The requirements of this job will primarily be evenings, Monday to Friday but may change based on demands of the business.

Duties and Responsibilities

• Provides friendly, positive and helpful service to all clients, customers and drivers
• Receive incoming calls from customers
• Plan, direct and redirect drivers as needed when breakdown or other issues arise
• Enter shipment information into the computer system accurately and efficiently
• Efficiently dispatch equipment
• Verify that all P&D calls are completed
• Communicate through email, phone and text with drivers
• Liaise with other Gardewine divisions and rural terminals with relevant information
• Prepare and file dispatch reports
• Participate in health and safety initiatives
• Track and report customer inquiries as required
• Assist in other areas within the department in the achievement of goals and objectives

Qualifications

Must have one to two years of related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and have the ability to work unsupervised through portions of their shift. Good communication and problem solving skills. Proficiency with Microsoft office programs, and transport management software.

Physical Requirements

Some of the physical demands may include, but are not limited to: prolonged sitting and using a computer throughout shift and telephone. The ability to lift 50lbs, and operate a hand jack and be available to assist in the warehouse as required.

At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.

We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.