Referral & Patient Services Specialist

Medicentres Canada Inc.; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Medicentres Canada Inc. is seeking an entry-level Clinic Support Office team member for the Edmonton, AB area.

This full-time role supports centralized programs by handling patient referrals, coordinating appointments, and ensuring accurate documentation and communications with patients and staff. Reporting to the Centralized Programs Manager, you will engage with physicians, clinics, and patients, while following privacy and information governance guidelines.

Qualifications

• 1-2 years in a Medical Office Assistant position.
• Experience with EMR software is preferred.
• Exceptional customer service skills.
• Proven ability to handle confidential information in compliance with regulated guidelines.
• Excellent communication skills in English; other languages are an asset.
• Experience with Microsoft Office Suite.

Responsibilities

• Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
• Attaching appropriate clinical information to referrals prior to sending.
• Notifying patients of their appointments and any special instructions via telephone, mail or email.
• Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
• Third party requests for patients and physicians.
• Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
• Processing panel management requests and notifying patients of their appointments.
• Friendly and effective communication with all clinic staff, physicians, and patients.
• Inbound and outbound call monitoring and response.
• Record and document management.
• Meet daily targets provided by the Centralized Programs Manager.
• Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Confidential information handling

English proficiency

Tools

EMR software

Microsoft Office

Job description

Medicentres Canada Inc. is seeking an entry-level Clinic Support Office team member for the Edmonton, AB area.

This full-time role supports centralized programs by handling patient referrals, coordinating appointments, and ensuring accurate documentation and communications with patients and staff. Reporting to the Centralized Programs Manager, you will engage with physicians, clinics, and patients, while following privacy and information governance guidelines.