MOA / Multi-Line Clinic Coordinator

Medicentres-Canad; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Medicentres is looking for an entry-level Medical Office Assistant to support our clinics with exceptional patient service. Reporting to the Clinic Manager, you will greet patients, register them, and assist physicians and staff throughout the day.

You will handle billing for non-insured services, maintain electronic medical records, and help prepare exam rooms while ensuring confidentiality and strong communication with patients.

Qualifications

• High school diploma or equivalent required.
• MOA qualification is an asset.
• Recent customer service experience required.
• Experience with Med Access or EMR systems.
• Excellent verbal and written communication skills.
• Ability to handle confidential information in compliance with privacy laws.

Responsibilities

• Answer phones, greet and register patients.
• Respond to patient inquiries in person and by phone.
• Assist with billing and collect payments for services not insured.
• Escort patients to exam rooms and prep for physician.
• Prepare and clean exam and treatment rooms between visits.
• Assist with minor procedures and basic tests.
• Record vital signs and measurements as ordered.
• Schedule appointments and manage EMR documents.
• Open mail, handle faxes, and distribute as appropriate.

Skills

Customer service

Communication skills

Medical terminology

Confidentiality

Verbal & written communication

Education

High school diploma

MOA qualification

Tools

Med Access

Electronic Medical Records

Job description

Job Location: Hermitage

Job Type: Full Time

Experience Level: Entry Level

Schedule: Days, Weekends

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

PRINCIPAL RESPONSIBILITIES

• Answering phones, greeting and registering patients
• Responding to patient enquiries in person and by phone
• Initiating forms, creating billings, and collecting payment for services not covered by insurance
• Escorting patients to exam or treatment rooms and preparing patients for physician.
• Cleaning and preparing exam and treatment rooms between patient visits
• Setting up and assisting with minor procedures including PAPs, pelvic examinations/IUD’s
• Performing diagnostic testing as ordered by the physician including urinalysis
• Performing Blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
• Scheduling and notifying patients of appointments
• Scanning patient documents into electronic medical records as required
• Opening mail, receiving faxes, and distributing as appropriate
• Completing daily, monthly and weekly chore lists as required
• Performing other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent
• Medical Office Assistant Qualification is an asset.
• Recent customer service experience
• Experience with Med Access or Electronic Medical Records
• Excellent verbal and written communication skills Problem solving skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

EEO / DEI STATEMENTS

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.