MOA / Multi-Line Clinic Coordinator

Medicentres Canada Inc.; Edmonton; On-site; CAD 34,000 - 42,000; Full time

Job summary

Medicentres Canada Inc. is hiring an entry-level Medical Office Assistant to support physicians and staff. You will provide exceptional patient service, answer calls, register patients, and assist with billing and records management.

Responsibilities include greeting patients, preparing exam rooms, assisting with minor procedures, scheduling, and handling confidential information in compliance with health information laws. This role offers growth in a clinic-focused environment across Canada.

Qualifications

• High school diploma or equivalent.
• Medical Office Assistant qualification is an asset.
• Recent customer service experience.
• Experience with Med Access or Electronic Medical Records.
• Excellent verbal and written communication skills.
• Proficiency in medical terminology is an asset.
• Must be able to handle confidential information in compliance with Health Information Act.

Responsibilities

• Answering phones, greeting and registering patients.
• Responding to patient enquiries in person and by phone.
• Initiating forms, creating billings, and collecting payment for services not covered by insurance.
• Escorting patients to exam or treatment rooms and preparing patients for physician.
• Cleaning and preparing exam and treatment rooms between patient visits.
• Setting up and assisting with minor procedures including PAPs, pelvic examinations/IUD’s.
• Performing diagnostic testing as ordered by the physician including urinalysis.
• Performing Blood pressure readings, temperature readings, height and weight measurements as ordered by the physician.
• Scheduling and notifying patients of appointments.
• Scanning patient documents into electronic medical records as required.
• Opening mail, receiving faxes, and distributing as appropriate.
• Completing daily, monthly and weekly chore lists as required.
• Performing other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Medical terminology

Confidential information handling

EMR familiarity

Education

High school diploma

Medical Office Assistant qualification (asset)

Tools

Med Access

Electronic Medical Records (EMR)

Job description

Job Location: Hermitage

Job Type: Full Time

Experience Level: Entry Level

Schedule: Days, Weekends

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.

PRINCIPAL RESPONSIBILITIES

• Answering phones, greeting and registering patients
• Responding to patient enquiries in person and by phone
• Initiating forms, creating billings, and collecting payment for services not covered by insurance
• Escorting patients to exam or treatment rooms and preparing patients for physician.
• Cleaning and preparing exam and treatment rooms between patient visits
• Setting up and assisting with minor procedures including PAPs, pelvic examinations/IUD’s
• Performing diagnostic testing as ordered by the physician including urinalysis
• Performing Blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
• Scheduling and notifying patients of appointments
• Scanning patient documents into electronic medical records as required
• Opening mail, receiving faxes, and distributing as appropriate
• Completing daily, monthly and weekly chore lists as required
• Performing other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• High school diploma or equivalent
• Medical Office Assistant Qualification is an asset.
• Recent customer service experience
• Experience with Med Access or Electronic Medical Records
• Excellent verbal and written communication skills Problem solving skills
• Proficiency in medical terminology is an asset
• Must be able to handle confidential information in compliance with the Health Information Act

EEO / DEI STATEMENTS

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.