Centralized Programs Agent

Medicentres Canada Inc.; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Medicentres Canada Inc. is seeking an Entry Level Clinic Support Office assistant in Edmonton, AB. The role focuses on centralized programs, patient referrals, and appointment coordination within the CSO environment.

You will contribute to exceptional customer service, secure handling of confidential information, and collaboration with physicians and clinic staff to support efficient patient care processes.

Qualifications

• 1-2 years in a Medical Office Assistant position.
• Experience with EMR software is preferred.
• Exceptional customer service skills.
• Proven ability to handle confidential information in compliance with regulated guidelines.
• Excellent communication skills in English; other languages are an asset.
• Experience with Microsoft Office Suite.

Responsibilities

• Processing and handling patient referrals and communications.
• Attending to patient scheduling and appointment confirmations via calls, mail or email.
• Coordinate with physicians and clinic staff to manage centralized programs.
• Maintain accurate record and document management.
• Respond to inquiries in a friendly and effective manner per customer service standards.
• Meet daily targets set by the Centralized Programs Manager.
• Ensure awareness and adherence to core values and organization policies.
• Perform other duties as assigned.

Skills

Customer service

MS Office

English communication

EMR software

Confidentiality handling

Tools

EMR software

Job description

Job Location: Clinic Support Office (CSO) - Edmonton, AB

Job Type: Full-Time

Experience Level: Entry Level

Schedule: Days

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.

PRINCIPAL RESPONSIBILITIES

• Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
• Attaching appropriate clinical information to referrals prior to sending.
• Notifying patients of their appointments and any special instructions via telephone, mailor email.
• Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
• Third party requests for patients and physicians.
• Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
• Processing panel management requests and notifying patients of their appointments.
• Friendly and effective communication with all clinic staff, physicians, and patients.
• Inbound and outbound call monitoring and response.
• Record and document management.
• Meet daily targets provided by the Centralized Programs Manager.
• Awareness of the organization’s Core Purpose and Core Values and performing to theseCore Values daily.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

• 1-2 years in a Medical Office Assistant position.
• Experience with EMR software is preferred.
• Exceptional customer service skills.
• Proven ability to handle confidential information in compliance with regulated guidelines.
• Excellent communication skills in English; other languages are an asset.
• Experience with Microsoft Office Suite.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.