Referral & Patient Services Associate

Medicentres Canada Inc; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Medicentres Canada Inc is hiring for an Entry Level Clinic Support position at the Edmonton CSO, focusing on patient referrals, appointment coordination, and timely communications with patients, clinics and physicians.

You will support centralized programs, handle inquiries, manage records, and strive to meet daily targets while adhering to privacy laws and our customer service standards. This full-time role offers an opportunity to grow within a patient-first healthcare network.

Qualifications

• 1-2 years in a Medical Office Assistant position.
• Experience with EMR software is preferred.
• Exceptional customer service skills.
• Proven ability to handle confidential information in compliance with regulated guidelines.
• Excellent communication skills in English; other languages are an asset.
• Experience with Microsoft Office Suite.

Responsibilities

• Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals
• Attaching appropriate clinical information to referrals prior to sending
• Notifying patients of their appointments and any special instructions via telephone, mail or email
• Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes
• Third party requests for patients and physicians
• Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards
• Processing panel management requests and notifying patients of their appointments
• Friendly and effective communication with all clinic staff, physicians, and patients
• Inbound and outbound call monitoring and response
• Record and document management
• Meet daily targets provided by the Centralized Programs Manager
• Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily
• Perform other duties as assigned

Skills

Customer service

Communication

Microsoft Office

English proficiency

Adaptability

Tools

EMR software

Job description

Medicentres Canada Inc is hiring for an Entry Level Clinic Support position at the Edmonton CSO, focusing on patient referrals, appointment coordination, and timely communications with patients, clinics and physicians.

You will support centralized programs, handle inquiries, manage records, and strive to meet daily targets while adhering to privacy laws and our customer service standards. This full-time role offers an opportunity to grow within a patient-first healthcare network.