Referral Coordinator / Specialist Navigator

Edmonton Oliver Primary Care Network; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Edmonton Oliver Primary Care Network seeks a Permanent Full-Time Specialist Navigator to coordinate specialist referrals within EOPCN clinics. The role spans EMR-based processing, referral follow-up, and appointment confirmation, ensuring complete referrals and timely access to specialist care.

The Navigator works with physicians and clinic teams, guiding referral pathways, forms, and processes, while participating in quality improvement and team activities to standardize practices across the

Qualifications

• High school diploma and a minimum of two years of related administrative experience within family practice or a comparable healthcare environment.
• MOA diploma or other relevant post-secondary education is an asset.
• Knowledge of medical terminology.
• Experience using electronic medical records (EMRs); experience with multiple EMR platforms is an asset.
• Previous experience with specialist referrals or referral management is strongly preferred.
• Strong organizational skills and ability to manage multiple tasks in a high-volume environment.
• Excellent attention to detail and clear, professional written documentation.
• Strong communication, customer service and problem-solving skills.

Responsibilities

• Review referrals for completeness and ensure required forms and documentation are included.
• Submit referrals through the appropriate specialist or centralized referral pathway.
• Track referrals through to completion and follow up on outstanding referrals.
• Ensure patients are aware of their scheduled appointments.
• Maintain documentation of all referral activity within EMR and EOPCN systems.
• Act as a resource to physicians and clinic teams regarding referral pathways and processes.
• Communicate with clinic teams when additional information is required.
• Develop collaborative working relationships with physicians, clinic staff and patients.
• Participate in team meetings, training and quality improvement activities.
• Contribute to consistent referral-management workflows and documentation standards.

Skills

Administration

Organizational skills

Communication

Attention to detail

Problem solving

Teamwork

Independent work

Education

MOA diploma

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Permanent Full-Time 1.0 FTE (37.5 hours/week)

Reporting to the Program Supervisor, Specialist Navigation, the Specialist Navigator coordinates and manages specialist referrals for participating Edmonton O-day’ min Primary Care Network (EOPCN) member clinics.

Working within clinic electronic medical records (EMRs), Specialist Navigators support referrals from initial review through submission, follow-up and appointment confirmation. The role helps ensure referrals are complete, appropriately processed, actively followed and clearly documented, supporting timely access to specialist care and continuity of care for patients.

Specialist Navigators also work closely with physicians and clinic teams, providing guidance on referral pathways, forms, processes and requirements.

KEY RESPONSIBILITIES & DUTIES

• Review referrals for completeness and ensure required forms, information and supporting documentation are included.
• Submit referrals through the appropriate specialist or centralized referral pathway.
• Track and follow referrals through to completion, including following up on outstanding referrals and redirecting declined referrals when required.
• Ensure patients are aware of their scheduled specialist appointments.
• Maintain clear, accurate and timely documentation of all referral activity within the clinic EMR and EOPCN systems.
• Act as a resource to physicians and clinic teams regarding referral pathways, forms, criteria and processes.
• Communicate with clinic teams when additional information or documentation is required.
• Develop collaborative working relationships with physicians, clinic staff, specialist offices, patients and EOPCN colleagues.
• Participate in team meetings, training, knowledge sharing and quality improvement activities.
• Contribute to consistent referral-management workflows and documentation standards across the Specialist Navigation program.

These responsibilities reflect the program’s focus on referral processing, care coordination, clinic communication, data monitoring and consistent referral practices.

QUALIFICATIONS:

• High school diploma and a minimum of two years of related administrative experience within a family practice medical office, Primary Care Network or comparable healthcare environment.
• Medical Office Assistant (MOA) diploma or other relevant post-secondary education is an asset.
• Knowledge of medical terminology.
• Experience using electronic medical records (EMRs); experience with multiple EMR platforms is an asset.
• Previous experience with specialist referrals or referral management is strongly preferred.
• Strong organizational skills and ability to manage multiple tasks and follow-up requirements in a high-volume environment.
• Excellent attention to detail and clear, professional written documentation.
• Strong communication, customer service and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office and comfort learning new electronic systems.

The EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment.

POSTING EFFECTIVE until suitable candidate is found.

We thank all candidates in advance for their applications, however, only those being selected for an interview will be contacted.

We welcome all qualified applicants. For those currently employed at EOPCN member clinics, we are committed to coordinating flexible transition timelines that ensure continuity of care at your current clinic while supporting a smooth onboarding process. Transition plans will respect individual circumstances and rights.