RÉDACTEUR, EXPÉRIENCE D’UTILISATEUR – CAN

The Home Depot Canada; Toronto; On-site; CAD 55,000 - 62,000; Full time

Job summary

The Home Depot Canada recherche un UX Writer pour planifier, créer et structurer le contenu rencontré sur homedepot.ca et nos applications mobiles. Vous travaillerez dès le départ avec les designers, chercheurs et product owners pour produire des textes centrés utilisateur et harmonisés avec le produit.

Vous contribuerez à l'accessibilité et au guidage du parcours client, gèrerez les traductions et menerez des tests utilisateur; le poste est basé à Toronto et implique du travail en présentiel.

Qualifications

• 3–5 années d'expérience en rédaction, édition ou communications de masse.
• Rédaction web, email et mobile avec souci du détail.
• Capacité à gérer plusieurs projets et respecter des délais serrés.
• Compréhension des principes UX et de l'accessibilité.

Responsibilities

• Rédiger des textes clairs et cohérents pour le web et les applications mobiles.
• Assurer la cohérence du ton et du style à travers les canaux.
• Participer au processus de conception avec les designers et les PM.
• Gérer les traductions et revues de contenu.
• Tester et valider le contenu avec les utilisateurs et les parties prenantes.

Skills

Collaborates

Action Oriented

Communicates Effectively

Plans and Aligns

Education

University/College degree in a related area of study

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Overview

At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.

The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.

Key Responsibilities

Delivery and Execution

• Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
• Ensure that site content is user-focused and consistent in style, tone, format, and quality.
• Effectively manage multiple projects and deadlines.
• Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.
• Find smart ways to use data to evaluate and improve content.
• Conduct user research to test the effectiveness of copy and build a strong sense of empathy for the target audience.
• Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice.
• Develop messaging with an eye toward accessibility.
• Manage and deliver copy translation.
• QA and User Acceptance Testing of content.
• Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.

Collaboration

• Collaborate with designers, researchers, product managers, legal counsel and engineers to create meaningful, human experiences.
• Work with vendors, external and internal partners where necessary for project execution.
• Obtain copy approval as needed; make edits as necessary.
• Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary.

Competencies

• Collaborates
• Action Oriented
• Communicates Effectively
• Plans and Aligns

Skills

• Strong influence, interpersonal skills
• Organizational skills
• Problem-solving and critical thinking skills
• Project and change management
• Technical/UX Writing

Direct Manager/Direct Reports

Typically reports to Manager, UX or Lead, UX

No direct reports

Physical Requirements

Extended Sitting

In Person Work

Working from Toronto Store Support Centre location 5x per week

Working Conditions

Working in an office setting: computer work, camera on virtual meetings

Minimum Education

University/College degree in a related area of study, or equivalent experience

Minimum Years Of Work Experience

3-5 years of experience in copywriting, editorial, or mass communications.

Minimum Leadership Experience

N/A

Certifications

N/A

Other Requirements/Assets

• Experience writing/editing for digital platforms (web, email, mobile, applications).
• Technical writing experience is an asset.
• Understanding of industry and UX principles and best practices is a strong asset.
• Strong attention to detail is a must.
• Ability to switch between multiple projects, audiences, channels, and scopes.
• Ability to work with minimal supervision and under very tight deadlines.
• Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams.
• Experience working in ecommerce or a retail organization is an asset.
• Good oral communication skills required for working with internal & external partners.
• Ability to translate complex information into easy-to-understand instructions.
• Proven ability to build consensus and work effectively within a cross-departmental team is required.
• Previous omnichannel retail or eCommerce experience.

Salary

The pay range for this position is between $55,100.00 - $62,000.00