analyste, Expérience de magasinage du client en ligne (Canada)

The Home Depot Canada; Toronto; On-site; CAD 55,000 - 62,000; Full time

Job summary

The Home Depot Canada est à la recherche d’un Analyste orienté client pour prendre en charge l’expérience d’achat en ligne d’une catégorie attribuée sur HomeDepot.ca. Le rôle couvre le parcours client, de l’entrée dans la catégorie jusqu’à PIP, en façonnant les pages de destination, la taxonomie et les filtres de recherche.

Vous contribuerez à l’amélioration continue des pages catégorie, du parcours et de l’expérience de navigation, avec des livrables clairs et une collaboration transversale

Qualifications

• Expérience en gestion de catégories, taxonomie ou expérience de navigation.
• Aptitude analytique et capacité à dériver des insights actionnables.
• Compétences en communication et en gestion des parties prenantes.
• Capacité à organiser et conduire plusieurs projets simultanément.
• Souci du détail et autonomie avec guidage minimal.
• À l’aise dans un contexte d’ambiguïté et présentation à des équipes.

Responsibilities

• Comprendre le parcours client de la catégorie et identifier les points de friction.
• Définir la stratégie de pages de destination, taxonomie et attributs de catégorie.
• Gérer le parcours en ligne de l’entrée à PIP avec les partenaires.
• Mesurer les performances et proposer des améliorations du parcours.
• Communiquer les délais et résultats des changements apportés.
• Aligner les discussions avec les marchands et partenaires sur les objectifs.

Skills

Project Planning & Management

Recherche & Web Analytics

Taxonomie & Recherche

Business Acumen - UX

Résolution de problèmes

Collaboration interfonctionnelle

Gestion des parties prenantes

Education

Diplôme universitaire/Collège

Tools

Adobe Analytics

Looker

Tableau

P360

Endeca

Bloomreach

Algolia

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) — shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.

Key Responsibilities

• Understand the Customer: Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
• Build a Vision: Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
• End-to-End Experience: Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
• Measure Results: Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
• Communicate: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
• Portfolio Expertise & Strategy Alignment: Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
• Category Health & Execution: Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.

Competencies

• Project Planning & Management
• Research & Web Analytics (Adobe Analytics)
• Taxonomy, Attribute & Search Filter Management
• Business Acumen - UX knowledge
• Problem Solving Ability
• Cross-Functional Team Collaboration
• Stakeholder Management

Direct Manager/Direct Reports

Reports to: Manager / Lead, Online Category Experience

Direct Reports: No

Travel Requirements

Limited

5 days a week in office s at the Store Support Centre (SSC)

Travel to stores at minimum once a quarter for in-store working days

Potential trips to the Innovation Centre (IC) may be required in certain situations

Physical Requirements

Extended sitting

Repetitive tasks

Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

Working Conditions

Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores

Minimum Education

University/College degree in a related area of study, or equivalent experience.

Minimum Years Of Work Experience

2+ years in a relevant field

Minimum Leadership Experience

N/A

Certifications

None required

Other Requirements/Assets

• Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
• Proven experience managing category, taxonomy, or search/browse experience projects
• Excellent communication and interpersonal skills

Previous Experience In ECommerce And/or Online Merchandising Is Required

• An aptitude for analytics; ability to derive insights, take action, and a bias for action
• Strong problem-solving skills
• Strong organizational skills with the ability to manage multiple projects
• Strong attention to detail
• Self-starter with the ability to work independently with only general guidance
• Must be comfortable with ambiguity
• Comfortable presenting to different stakeholders and teams
• Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset

The pay range for this position is between $55,100.00 - $62,000.00