Analyst Online Customer Experience (Contract) – Future Opportunities

The Home Depot; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

The Home Depot Canada is seeking an analytic, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. You will shape category landing pages, taxonomy, attributes, and search filters to help customers find products quickly.

Responsibilities include mapping the customer path, defining strategy with stakeholders, and driving end-to-end improvements across category experiences while collaborating with merchants and partners.

Qualifications

• 2+ years in a relevant field.
• Experience managing category, taxonomy, or search/browse projects.
• Experience in eCommerce and/or online merchandising.
• Adept at deriving insights from analytics and taking action.

Responsibilities

• Understand the customer path from category entry to PIP to reduce friction.
• Define category landing page strategy, taxonomy, and attributes.
• Own the online path from category entry to PIP and improve browse paths.
• Monitor category and search performance and identify improvements.
• Communicate timelines and results to stakeholders.
• Collaborate with merchants and partners to align online category strategy.

Skills

Customer focus

UX knowledge

Cross-functional collaboration

Stakeholder management

Problem solving

Education

University/College degree in a related area

Tools

Adobe Analytics

Looker

Tableau

P360

Endeca

Bloomreach

Algolia

Job description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable for the customer's path from category entry to the product page (PIP) — shaping category landing pages, taxonomy, category attributes, and search filters/tuning so customers can find and discover the right products quickly.

Key Responsibilities:

• Understand the Customer:Leverage research and site analytics to map the customer's path from category entry to PIP, identifying friction points and opportunities to drive value across the shopping experience.
• Build a Vision:Align with stakeholders to define category landing page strategy, taxonomy, and attribute frameworks that support an intuitive shopping journey across first-party and Marketplace assortment.
• End-to-End Experience:Own the online path from category entry to PIP, collaborating with partners to continuously improve category landing pages, browse paths, taxonomy, and search filters/attribute tuning.
• Measure Results:Monitor category and search performance (conversion, search-to-PIP click-through, bounce/exit rates) and evaluate opportunities for improvement.
• Communicate:Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
• Portfolio Expertise & Strategy Alignment:Lead discussions with merchants and partners to ensure business objectives align with online category strategy.
• Category Health & Execution:Assess category performance, analyze trends, and optimize taxonomy, attributes, and search filters to improve product discoverability from entry to PIP.

Competencies:

• Project Planning & Management
• Research & Web Analytics (Adobe Analytics)
• Taxonomy, Attribute & Search Filter Management
• Business Acumen - UX knowledge
• Problem Solving Ability
• Cross-Functional Team Collaboration
• Stakeholder Management

Direct Manager/Direct Reports:

• Reports to: Manager / Lead, Online Category Experience
• Direct Reports: No
• Travel Requirements:
• Limited
• 5 days a week in office s at the Store Support Centre (SSC)
• Travel to stores at minimum once a quarter for in-store working days
• Potential trips to the Innovation Centre (IC) may be required in certain situations

Physical Requirements:

• Extended sitting
• Repetitive tasks
• Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level

Working Conditions:

• Working in an office setting – computer work, camera-on virtual meetings, in-person at SSC/IC/Stores

Minimum Education:

• University/College degree in a related area of study, or equivalent experience.

Minimum Years of Work Experience:

• 2+ years in a relevant field

Minimum Leadership Experience:

• N/A

Certifications:

• None required

Other Requirements/Assets:

• Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
• Proven experience managing category, taxonomy, or search/browse experience projects
• Excellent communication and interpersonal skills
• Previous experience in eCommerce and/or online merchandising is required
• An aptitude for analytics; ability to derive insights, take action, and a bias for action
• Strong problem-solving skills
• Strong organizational skills with the ability to manage multiple projects
• Strong attention to detail
• Self-starter with the ability to work independently with only general guidance
• Must be comfortable with ambiguity
• Comfortable presenting to different stakeholders and teams
• Experience with Adobe Analytics, Looker, Tableau, P360, and taxonomy/search merchandising tools (e.g., Endeca, Bloomreach, Algolia) an asset

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.