UX Writer: Product Copy & User Experience Strategist

The Home Depot Canada; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing

Comprehensive benefits

Stock purchase discount

Merit-based salary increases

Job summary

The Home Depot Canada seeks a UX Writer to plan, create, organize, edit, and structure content across homedepot.ca and mobile apps. This role guides customers through research and purchase with a user-centered copy strategy.

As part of a design-driven team, you will collaborate with designers, researchers, product owners, and stakeholders to ensure consistent brand voice and accessible messaging across touchpoints. Hybrid work in Toronto supports collaboration and growth.

Qualifications

• University/College degree in a related area of study, or equivalent experience.
• 3–5 years of copywriting, editorial, or mass communications experience.
• Experience writing/editing for digital platforms (web, email, mobile, applications).
• Technical writing experience is an asset.
• Understanding of UX principles and best practices is a strong asset.
• Experience working in ecommerce or a retail organization is an asset.
• Good oral communication skills for working with internal & external partners.
• Ability to translate complex information into easy-to-understand instructions.
• Previous omnichannel retail or ecommerce experience.

Responsibilities

• Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
• Ensure site content is user-focused and consistent in style, tone, format, and quality.
• Effectively manage multiple projects and deadlines.
• Understand product areas and demonstrate how copy aligns with product goals.
• Use data to evaluate and improve content.
• Conduct user research to test copy and build empathy for the target audience.
• Create and maintain writing guidelines aligned with brand voice.
• Develop messaging with accessibility in mind.
• Manage and deliver copy translation.
• QA and UAT of content.
• Present copy and rationales to cross-functional teams and stakeholders.
• Collaborate with designers, researchers, product managers, legal, and engineers to create meaningful experiences.
• Work with vendors and internal/external partners for project execution.
• Support the E-commerce team with copywriting for presentations and other projects.

Skills

Influence skills

Organizational skills

Problem solving

Project management

Technical/UX writing

Education

University/College degree

Job description

The Home Depot Canada seeks a UX Writer to plan, create, organize, edit, and structure content across homedepot.ca and mobile apps. This role guides customers through research and purchase with a user-centered copy strategy.

As part of a design-driven team, you will collaborate with designers, researchers, product owners, and stakeholders to ensure consistent brand voice and accessible messaging across touchpoints. Hybrid work in Toronto supports collaboration and growth.