UX Writer (6 month contract)

The Home Depot

Toronto

Hybrid

CAD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sh Sharing Program

Benefits

Stock purchase discount

Salary increases

Job summary

The Home Depot Canada is seeking a UX Writer on a 6-month contract in Toronto to shape content across homedepot.ca and mobile apps, guiding customers from research to purchase.

You will collaborate with designers, researchers, product owners and legal counsel to craft accessible, customer-focused copy, manage multiple projects under tight deadlines, and help translate content for translation teams while maintaining brand voice.

Qualifications

Minimum 3–5 years of experience in copywriting, editorial or mass communications.
Experience writing/editing for digital platforms (web, email, mobile, applications).
Understanding of UX principles and best practices; strong attention to detail.

Responsibilities

Plan, create, organize, edit, and structure UX content for homedepot.ca and apps.
Collaborate with designers, researchers, product owners and legal counsel on copy.
Ensure content is accessible, consistent in style and branding, and user-focused.
Manage multiple projects and deadlines; translate copy as needed.
QA and UAT of content; present copy rationales to stakeholders.

Skills

Strong writing

Interpersonal skills

Organizational skills

Problem solving

Project management

Technical/UX writing

Education

University/College degree

Job description

UX Writer (6 month contract) at The Home Depot in Toronto, ONM3C 4H9

Job Description

Pay Range: $60,000 - $70,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.

The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.

Key Responsibilities:

Delivery and Execution

Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
Ensure that site content is user-focused and consistent in style, tone, format, and quality.
Effectively manage multiple projects and deadlines.
Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.
Find smart ways to use data to evaluate and improve content.
Conduct user research totest the effectiveness of copy and build a strong sense of empathy for the target audience.
Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice.
Develop messaging with an eye toward accessibility.
Manage and deliver copy translation.
QA and User Acceptance Testing of content.
Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.
Collaborate with designers, researchers, product managers, legal counsel and engineers to create meaningful, human experiences.
Work with vendors, external and internal partners where necessary for project execution.
Obtain copy approval as needed; make edits as necessary.
Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary.
Action Oriented
Communicates Effectively
Plans and Aligns

Skills:

Strong influence, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Project and change management
Technical/UX Writing

Direct Manager/Direct Reports:

Typically reports to Manager, UX or Lead, UX

Travel Requirements:

In-person, 5 days a week (Monday to Friday)

Physical Requirements:

Extended Sitting

Hybrid Work:

Working from Toronto Store Support Centre location 4x per week (subject to change)

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings
University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

3-5 years of experience in copywriting, editorial, or mass communications.
N/A

Certifications:

Other Requirements/Assets:

Experience writing/editing for digital platforms (web, email, mobile, applications).
Technical writing experience is an asset.
Understanding of industry and UX principles and best practices is a strong asset.
Strong attention to detail is a must.
Ability to switch between multiple projects, audiences, channels, and scopes.
Ability to work with minimal supervision and under very tight deadlines.
Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams.
Experience working in ecommerce or a retail organization is an asset.
Good oral communication skills required for working with internal & external partners.
Ability to translate complex information into easy-to-understand instructions.
Proven ability to build consensus and work effectively within a cross-departmental team is required.
Previous omnichannel retail or eCommerce experience.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.