UX WRITER (6 month contract)

The Home Depot Canada; Toronto; Hybrid; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing

Comprehensive benefits

Stock purchase discount

Merit-based salary increases

Job summary

The Home Depot Canada seeks a UX Writer to plan, create, organize, edit, and structure content across homedepot.ca and mobile apps. This role guides customers through research and purchase with a user-centered copy strategy.

As part of a design-driven team, you will collaborate with designers, researchers, product owners, and stakeholders to ensure consistent brand voice and accessible messaging across touchpoints. Hybrid work in Toronto supports collaboration and growth.

Qualifications

• University/College degree in a related area of study, or equivalent experience.
• 3–5 years of copywriting, editorial, or mass communications experience.
• Experience writing/editing for digital platforms (web, email, mobile, applications).
• Technical writing experience is an asset.
• Understanding of UX principles and best practices is a strong asset.
• Experience working in ecommerce or a retail organization is an asset.
• Good oral communication skills for working with internal & external partners.
• Ability to translate complex information into easy-to-understand instructions.
• Previous omnichannel retail or ecommerce experience.

Responsibilities

• Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
• Ensure site content is user-focused and consistent in style, tone, format, and quality.
• Effectively manage multiple projects and deadlines.
• Understand product areas and demonstrate how copy aligns with product goals.
• Use data to evaluate and improve content.
• Conduct user research to test copy and build empathy for the target audience.
• Create and maintain writing guidelines aligned with brand voice.
• Develop messaging with accessibility in mind.
• Manage and deliver copy translation.
• QA and UAT of content.
• Present copy and rationales to cross-functional teams and stakeholders.
• Collaborate with designers, researchers, product managers, legal, and engineers to create meaningful experiences.
• Work with vendors and internal/external partners for project execution.
• Support the E-commerce team with copywriting for presentations and other projects.

Skills

Influence skills

Organizational skills

Problem solving

Project management

Technical/UX writing

Education

University/College degree

Job description

Pay Range: $65,000 - $95,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.

Pay Range: $65,000 - $95,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications. This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.

The UX writer is involved in the design process from the very beginning. They work with designers, researchers, strategists, product owners and other key business stakeholders to create customer-focused copy that works harmoniously with the product layout, consistently across multiple touchpoints.

Key Responsibilities

Delivery and Execution

• Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
• Ensure that site content is user-focused and consistent in style, tone, format, and quality.
• Effectively manage multiple projects and deadlines.
• Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.
• Find smart ways to use data to evaluate and improve content.
• Conduct user research to test the effectiveness of copy and build a strong sense of empathy for the target audience.
• Create and help maintain writing guidelines that are in line with The Home Depot's brand and voice.
• Develop messaging with an eye toward accessibility.
• Manage and deliver copy translation.
• QA and User Acceptance Testing of content.
• Present copy and decision rationales to cross-functional teams and key stakeholders, facilitating a shared understanding of user experience goals.

Collaboration

• Collaborate with designers, researchers, product managers, legal counsel and engineers to create meaningful, human experiences.
• Work with vendors, external and internal partners where necessary for project execution.
• Obtain copy approval as needed; make edits as necessary.Support the E-commerce team with copywriting for presentations and other internal and external projects when necessary.

Competencies

• Collaborates
• Action Oriented
• Communicates Effectively
• Plans and Aligns

Skills

• Strong influence, interpersonal skills
• Organizational skills
• Problem-solving and critical thinking skills
• Project and change management
• Technical/UX Writing

Direct Manager/Direct Reports

• Typically reports to Manager, UX or Lead, UX
• No direct reports

Travel Requirements

• In-person, 4 days a week (Monday to Thursday)

Physical Requirements

• Extended Sitting

Hybrid Work

• Working from Toronto Store Support Centre location 4x per week (subject to change)

Working Conditions

• Working in an office setting: computer work, camera on virtual meetings

Minimum Education

• University/College degree in a related area of study, or equivalent experience

Minimum Years Of Work Experience

• 3-5 years of experience in copywriting, editorial, or mass communications.

Minimum Leadership Experience

• N/A

Certifications

• N/A

Other Requirements/Assets

• Experience writing/editing for digital platforms (web, email, mobile, applications).
• Technical writing experience is an asset.
• Understanding of industry and UX principles and best practices is a strong asset.
• Strong attention to detail is a must.
• Ability to switch between multiple projects, audiences, channels, and scopes.
• Ability to work with minimal supervision and under very tight deadlines.
• Passionate about working in a customer-centric, multi-channel environment, and collaborating across departments and teams.
• Experience working in ecommerce or a retail organization is an asset.
• Good oral communication skills required for working with internal & external partners.
• Ability to translate complex information into easy-to-understand instructions.
• Proven ability to build consensus and work effectively within a cross-departmental team is required.
• Previous omnichannel retail or eCommerce experience.

Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. Our process is designed to ensure human oversight is maintained throughout the selection process.