Recreation Receptionist

District of Saanich; Saanich; On-site; CAD 50,000 - 54,000; Full time

Job summary

District of Saanich is seeking customer-focused Recreation Receptionists for the Saanich Commonwealth Place Recreation Centre. You will provide welcoming frontline service, handle registrations, memberships, and payments, and support clerical tasks while balancing deposits.

Shifts include early mornings, evenings, and weekends. Experience with registration software is preferred; wage is $36.68/hour plus 15% in lieu of benefits, CUPE Local 2011 position.

Qualifications

• Grade 12 or equivalent.
• Six months of public-facing reception with cash handling in the past five years.
• Three months of general office administrative experience in the past five years.
• Proficient in Microsoft Office Suite and familiar with computerized registration systems.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Provide welcoming, accurate frontline service to facility users.
• Perform program registrations and membership sales.
• Process admissions and POS transactions including payments, credits and refunds.
• Balance daily deposits and prepare floats; monitor facility access.
• Support clerical tasks: statistics tracking, data entry, and records maintenance.
• Assist other units and participate in emergency response as required.

Skills

Customer service

Communication

Cash handling

Front desk

Education

Grade 12 or equivalent

Tools

Microsoft Office

Registration system

Job description

Recreation Receptionist

Up to 3 Casual Positions

The District of Saanich's Parks, Recreation and Community Services department is seeking a team player to help drive our mission of Healthy Nature, Healthy People, and Healthy Community, while supporting our vision: a Saanich where everyone belongs.

You'll work within a team where service excellence, learning and sharing, and feedback and accountability are highly valued, and where communication, trust, respect, and positivity form the foundation for everything we do.

Saanich Commonwealth Place Recreation Centre is seeking customer-focused Recreation Receptionists to provide welcoming, accurate, and efficient frontline service to facility users. As a first point of contact, the Recreation Receptionist provides information about Parks, Recreation and Community Services programs, facilities, memberships, and services while supporting customers in person, by telephone, and through online services.

The Recreation Receptionist performs program registrations and membership sales, processes admissions and point-of-sale transactions including payments, credits and refunds, balances daily deposits and prepares floats, and provides general clerical support such as statistics tracking, meeting minutes, programming data entry, and records maintenance. The role also monitors facility access and admissions, supports other facility business and operational units, and participates in emergency response and inclement weather procedures as required.

Requirements include Grade 12 or equivalent; six continuous months of experience within the past five years working in a public-facing reception counter environment with cash handling, including receiving and processing computerized registrations or similar experience in a fast-paced customer service environment; and three months of general office administrative experience within the past five years. Candidates must be proficient in Microsoft Office Suite and have experience with a computerized registration management system. Preference may be given to candidates with Recreation Centre experience and recreation registration software experience. An equivalent combination of education and experience may be considered.

The successful candidates will be required to work varying shifts, including early mornings, evenings, and weekends. Hours and shifts are subject to change. As a component of the selection process, testing will be conducted. Although we thank all applicants for applying, only those under consideration will be contacted.

These are C.U.P.E. Local 2011 positions with a wage of $36.68 per hour (2026 rate) plus 15% in lieu of benefits. Job description and competition information can be found at www.saanich.ca.

The District of Saanich is proud to once again be recognized as one of BC's Top Employers for 2026. As an inclusive, supportive, and high performing organization, we are committed to fostering a workplace that reflects the diversity of the community we serve. We aim to attract and retain passionate, skilled individuals from all backgrounds, demographics, and life experiences, and we are dedicated to creating an environment where everyone can contribute and thrive. If you require an accommodation at any stage of the recruitment process, please contact [e-mail] in confidence. We are here to support your full participation.