Recreation Customer Service Representative

City of Peterborough; Peterborough; Hybrid; CAD 2,738,000 - 3,899,000; Full time

Job summary

City of Peterborough is seeking an employee for Recreation Services at Ptbo Sport & Wellness Centre. You greet patrons, process memberships and registrations, and handle marina bookings and payments.

You will maintain cash references, ensure safety and policy adherence, and provide strong customer service across recreation facilities. The role requires basic computer skills and a diploma.

Qualifications

• Requires completion of Secondary School Diploma with a minimum of 3 months related or on-the-job experience.
• Proficient in computers with basic Word and database skills; ability to multi-task.
• Excellent communication and customer service skills.

Responsibilities

• Greet and direct incoming patrons and oversee proper scanning of key tags for active memberships.
• Provide front-line customer service at Recreation Services Division locations by responding to inquiries and complaints.
• Accept registrations, payments, and marina bookings; maintain a cash float and daily balance report.
• Process membership paperwork and complete registrations with accuracy; issue key tags.
• Ensure safety guidelines and capacity rules are followed across facilities and programs.
• Handle mail, deliveries, data entry of reports, refunds, and announcements.

Skills

Customer service

Communication

Data entry

Cash handling

Word/Database basics

Education

Secondary School Diploma

Tools

Software database

Cash register software

Job description

Requisition ID195-Posted09/16/2026-City of Peterborough-Community Services-Ptbo Sport & Wellness Centre

Serve as the primary contact for the exchange of information between staff and members of the public for services provided from Recreation Services Division within the Community Services Department. Working from any assigned Recreation facility, greet and direct incoming patrons and ensure proper processing using the software database system, where applicable. Including processing of memberships, registration into programs, Marina bookings, accept facility payments, maintain cash float and prepare daily balance report. Monitor facility capacity numbers for specific programs, ensuring safety guidelines, policies and procedures are adhered to.

Key Responsibilities

• Greet and direct incoming patrons and oversee proper scanning of key tags into software system to ensure memberships are active and current. Address any account concerns and accuracy.
• Provide front-line customer service support at all Recreation Services Division locations by responding to patron inquiries, requests, and complaints whether in person, on the phone or via email. Address inquiry, request, or complaint or direct to proper individuals as necessary.
• Accept registrations, payments, and complete marina transient facility bookings in the software system. Maintain a cash float and preparing a daily cash balance reconciliation report at shift end. Ensure that program and general information materials that are displayed in print and on the website are current.
• Provide membership options and information about what is included with each membership type, including available options to achieve best value for the client. Process membership paperwork and then complete membership registration through the software system with accuracy. Provide key tags for access.
• Ensure safety guidelines, policies and procedures are adhered to with respect to facility, program, aquatic, ice and floor, marina, and gymnasium capacity numbers.
• Accept and distribute incoming mail and deliveries to Recreation Services Division facilities.
• Perform general office duties as assigned. Duties may include but are not limited to data entry of accident/incident reports, printing attendance rosters, returning telephone calls, receiving requests for refunds and facility announcements.
• Complete assigned calls or email communication, including tracking of such communications, with members, individuals, or user groups in relation to outstanding accounts or payments.

Experience and Knowledge

Proficient in the use of computers including: basic knowledge of Word and database programs in addition to basic mathematical skills; knowledge of database software is considered an asset. Requires excellent communication skills and interpersonal skills with a demonstrated commitment to customer service. Must have the ability to multi-task and to maintain focus in a frequently distracting environment.

Education

Requires completion of Secondary School Diploma with a minimum of 3 months related or on-the-job experience.

Compensation

Cupe 126 - Job Class 3

$24.09/hr

Advertisement Closing Date

Friday, October 2, 2026 at 11:59pm

Accommodation Needs and Protection of Privacy

The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services, and facilities. If contacted for an employment opportunity, please advise People and Culture if you require an accommodation.

The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.