Recreation Facility Clerk - Supervisor

Newwestcity; New Westminster; Hybrid; CAD 52,000 - 68,000; Full time

Job summary

The City of New Westminster’s Parks and Recreation Department invites applications for a Recreation Facility Clerk Supervisor at Queensborough Community Centre and Queens Park Sportsplex. You will lead front-line staff, oversee admissions, registrations, and rentals, and ensure top-tier customer service in a fast-paced recreation setting.

Key duties include payroll prep, scheduling, training, cash handling, and daily revenue reporting.

Qualifications

• Completion of Grade 12 or equivalent with or without related accounting/word processing courses.
• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills including Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively and make decisions per City policies.
• Ability to manage cash receipts and audit functions for registrations, bookings, and events.
• Must pass Police Information Check with Vulnerable Sector Check.

Responsibilities

• Prepare and maintain staff timesheets and payroll reports.
• Participate in recruitment and employee performance evaluations.
• Assign shifts and daily duties to staff for smooth front-desk operations.
• Provide information and assistance to the public on classes, schedules, fees, refunds, and transfers.
• Balance and reconcile cash and cheque payments for registrations, fees, and rentals.
• Process accounts payable and accounts receivable; prepare daily revenue reports.
• Order and track office supplies; maintain procedural manuals and guidelines.
• Train and support staff on Xplor Recreation and other clerical procedures.
• Support financial and program administration for Century House partner association.

Skills

Customer service

Staff supervision

Front-desk operations

Cash handling

Accounting and audit

Computer skills

Microsoft Office

Education

Grade 12 or equivalent

Tools

Xplor Recreation

Kronos

POS systems

Microsoft Office

Job description

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.

The City of New Westminster’s Parks and Recreation Department is looking for a friendly, organized, patient, and experienced Recreation Facility Clerk Supervisor to join the team at Queensborough Community Centre, a community centre that provides programs and services for all ages, and Queens Park Sportsplex, where our sport and gymnastics programs take place. As a member of the team, you will thrive in a fast-paced recreation environment where excellence in customer service is essential. In this role, you will plan, assign, check, supervise, schedule, and participate in the work of a moderate sized group of staff engaged in front-line services. These include customer service, cashiering, and processing admissions, registrations, and rentals.

Key responsibilities include:

• Preparing and maintaining staff timesheets and other reports for payroll.
• Participating in recruitment and employee performance evaluations
• Assigning shifts and daily duties to staff to ensure smooth front-desk operations.
• Providing information and assistance to the public regarding classes, activities, schedules, fees, refunds, and transfers.
• Balancing and reconciling cash and cheque payments for registrations, fees, and rentals.
• Processions accounts payable and accounts receivable
• Preparing and auditing daily revenue reports.
• Ordering and tracking office supplies
• Training, supporting, and educating staff on the use of Xplor Recreation
• Developing and maintaining procedural manuals and operational guidelines
• Supports aspects of financial and program administration for the Century House partner association.
• Perform other related work as required.

Requirements:

• Completion of Grade 12 or equivalent, including or supplemented by commercial courses- preferably elementary accounting and word processing. Sound related experience, or an equivalent combination of education and experience will be considered.
• Sound knowledge of community recreation principles and objectives.
• Considerable knowledge of business communication and modern office practices and procedures.
• Advanced computer skills relevant to the role, including familiarity with Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively, make sound decisions, and resolve problems in accordance with City policies and procedures.
• Ability to assess and implement new or improved systems and processes that increase efficiency, including staffing and facility scheduling.
• Ability to prepare and maintain a variety of records, files and reports.
• Ability to carry out accounting and audit functions for cash receipts from program registrations, bookings, and events.
• Proven ability to meet deadlines and work efficiently during peak times.
• Capacity to learn and train others on a variety of clerical procedures and ensure work is completed accurately and consistently.
• Strong interpersonal and communication skills, with the ability to interact courteously and effectively with the public, staff, and volunteers.
• Ability to perform both supervisory and clerical duties independently, with minimal direction.
• Current First Aid and CPR Certification.
• The successful candidate must be able to pass and maintain a clear Police Information Check with Vulnerable Sector Check.