Receptionist/Sales Coordinator

AWIN - Volkswagen Unionville; Markham; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Store Discounts

Work/life balance

Training and support programs

Corporate support

Mentorship and development

Company Events

Unlimited careers opportunities within

Job summary

AWIN - Volkswagen Unionville is seeking a Receptionist/Sales Coordinator to manage front-desk calls, greet customers, and support the sales team with vehicle administration. Exposure to dealership operations offers a pathway into the automotive industry.

You will handle multi-line phone duties, messages, emails, and daily clerical tasks while contributing to a professional customer experience in a busy showroom environment.

Qualifications

• Excellent communication and customer service skills are required.
• High school diploma or equivalent.
• Experience in a dealership setting is an asset.
• Proficiency with Microsoft Office (Excel/Word) and data filing.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos and maintain records.

Responsibilities

• Operate a multi-line telephone system and transfer calls to the appropriate person.
• Take detailed messages and respond to emails promptly.
• Coordinate and process customer payments and accounts; manage petty cash and cheques.
• Maintain dealership telephone listings and keep reception area tidy.
• Assist sales management with administrative tasks for New/Pre-Owned vehicles.
• Coordinate dealer trade invoicing and pickups; ensure AIM inventory alignment.

Skills

Excellent communication skills

Customer service

Microsoft Office

Multi-line telephone system

Attention to detail

Team player

Professional appearance

Confidentiality

Education

High school diploma or equivalent

Tools

ADP/CDK

180 & ADP/CDK

Job description

Salary Range: $19.00 To $23.00 Hourly

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Volkswagen Unionville Dealership is looking for a Receptionist/Sales Coordinator to join our amazing team!

The Receptionist/Sales Coordinator is responsible for the dealerships telephone communications and reception. This position accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. The dealership’s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times. This position will also assist the sales management team to ensure efficient administrations of all New/Pre-Owned vehicles for the sales department.

This position is a great way to get into the Automotive industry.

We offer competitive salaries and generous benefits!

• Store Discounts
• Work/life balance.
• Training and support programs.
• Corporate support.
• Mentorship and development.
• Company Events
• Unlimited careers opportunities within our automotive group.
• Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
• Take detailed messages.
• Distributes mail/faxes and coordinates all courier pickups.
• Respond to emails in a timely manner.
• Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
• Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Answer customer inquiries or direct customer to appropriate personnel.
• Maintain the cleanliness of the reception area and customer waiting area.
• Update and distribute dealership telephone listings when necessary.
• Close the transaction machine every morning if necessary.
• Perform various clerical and administrative duties as requested.
• Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
• Co-ordination of Dealer Trade pick-ups.
• Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
• Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
• Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
• Daily licensing (if necessary) – make sure all required licensing is done on time and all documents that are required are done.

Vacancy: 1

Pay Information: $19 - $23 per hour

Requirements

• Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
• High school diploma or equivalent.
• Previous experience as a reception/customer service role.
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.