Receptionist

AWIN - Volkswagen Downtown Toronto; Toronto; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Excellent Group Benefits package

Group RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Unlimited careers opportunities within

Job summary

AWIN - Volkswagen Downtown Toronto is looking for a Receptionist to join our team and handle front-desk and telephone duties with courtesy. You will greet guests, take detailed messages, and provide information while representing the dealership professionally.

The role requires strong communication, basic Microsoft Office skills, and prior customer service or dealership experience. A neat appearance and the ability to work under pressure are essential.

Qualifications

• Excellent communication and customer service skills.
• High school diploma or equivalent is required.
• Previous experience in a dealership or service environment is an asset.
• Experience with a multi-line phone system and basic office tasks.

Responsibilities

• Accepts and directs calls, takes detailed messages and provides information courteously.
• Greet visitors and maintain the front-desk area in a professional manner.
• Take detailed messages, including caller name, company, time and message.
• Maintain customer files and coordinate with service and sales staff.
• Prepare business memos and basic administrative tasks.
• Ensure PPE is worn when entering service areas.

Skills

Excellent communication

Customer service

Multiline telephone system

Microsoft Office

Professional appearance

Time management

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel/Word)

Multi-line telephone system

Job description

Volkswagen Downtown Toronto, Toronto, ON, CA

How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our Volkswagen Downtown Toronto is looking for a Receptionistto join our amazing team!

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

Job Purpose

The Receptionist is responsible for the dealerships telephone communications and reception. This position accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. The dealership’s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.

Responsibilities

• Accepts all incoming calls and determines whether the person being called should be interrupted.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take detailed messages, including the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Prepare and update customer files.
• Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Ensure personal protective equipment is worn at all times when entering the shop.
• Perform clerical and administrative and other duties as assigned.

Pay Rate: $18.00 per hour

Qualifications

• Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
• High school diploma or equivalent.
• Previous experience as a reception/customer service role.
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.