Receptionist/Appointment Coordinator

Westgatehonda; London; On-site; CAD 32,000 - 42,000; Full time

Job summary

Westgate Honda in Ontario is seeking a full-time Receptionist/Appointment Coordinator to assist both Sales and Service with administrative duties, greet customers, and manage appointment scheduling. The role requires strong computer skills and a customer-centric approach.

Candidates with experience in a car dealership will be strongly considered; must be available days, evenings and Saturdays, and work well in a team. Email [e-mail] for inquiries.

Qualifications

• Must have experience in a Receptionist/Administrative front-desk role.
• Strong computer skills and understanding of technology and programs.
• Ability to work in a team and possess strong interpersonal skills with an upbeat and engaging attitude.
• Experience in a car dealership is strongly considered.

Responsibilities

• Greet customers at the front desk and over the phone in a prompt, professional manner.
• Transfer calls to the appropriate department and manage voicemail.
• Keep the front desk clean, organized, and operational.
• Add and modify customers in CRM; maintain the floor traffic log.
• Assist with licensing and ownership duties; process keyboard entries.
• Support Sales and Service with administrative tasks and closing duties.

Job description

Westgate Honda has an opportunity for a full-timeReceptionist/Appointment Coordinator to join our family-owned and operated dealership. TheReceptionist/Appointment Coordinator is responsible for assisting both the Sales and Service Departments with administrative duties, greeting and directing customers, appointment scheduling, returning phone calls, etc. Westgate Honda is lookingfor a customer-centric individual who is passionate about buildingrelationships with our customers and other staff.

Job Duties (Sales Department):

• Greet customers at our premises and over the phone in a prompt and professional manner, transferring them to the correct department.
• Check voicemail in a timely manner.
• Ensure the front desk is kept clean and organized.
• Add and modify customers in different CRM. Fill out the floor traffic log.
• Add and delete keys on the key board. Assist with stocking in new vehicles.
• Assist with licensing and ownership duties.
• Follow reception - closing tasks.
• Assist the accounting department with filing, scanning, etc.
• Other tasks as assigned.

Job Duties (Service Department):

• Answer phone calls for the service department.
• Reply to text messages or call backs from service customers in a timely manner.
• Schedule service appointments.
• Other tasks as assigned.

Successful Candidates:

• Must be available days, evenings and Saturdays.
• Possess experience in a Receptionist/Administrative front-desk role.
• Must have strong computer skills and understanding of technology and programs.
• Must have the ability to work in a team and possess strong interpersonal skills with an upbeat and engaging attitude.
• With experience working in a car dealership will be strongly considered.

We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Westgate Honda is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process. For accommodation requests, please email [e-mail].