BDC & Office Admin Assistant, Signature Honda

Formulafordlincoln; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Performance bonus

Career growth

Training & development

Employee benefits

Accessibility

Job summary

Signature Honda in Toronto is seeking a BDC & Office Admin Assistant to support the dealership's Business Development Centre, CRM records, and day-to-day office operations. This role will manage leads, coordinate with the sales team, assist with social media and marketing, and support the Finance Manager with administrative tasks.

The ideal candidate will be organized, customer-focused, and proficient in CRM systems and Microsoft Office, with strong communication and multitasking abilities to

Qualifications

• Experience in BDC, customer service, administration or office support is an asset.
• CRM and MS Office proficiency required.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Manage and monitor all inbound and outbound sales leads.
• Respond to customer inquiries promptly and professionally.
• Review aged and unattended leads to ensure timely follow-up.
• Maintain accurate customer information and activity within the CRM.
• Schedule appointments and coordinate with the sales team.
• Support marketing campaigns and lead generation initiatives.
• Assist the Finance Manager with daily administrative duties.

Skills

CRM systems

Microsoft Office

Social media

Marketing

Communication

Time management

Tools

CRM platforms

Lead management tools

Excel

Job description

BDC & Office Admin Assistant, Signature Honda

Signature Honda | BDC & Office Admin Assistant | Opened on 09/04/2026 | Pay rate: $60000-80000 per year

Position Summary

The BDC & Office Administration Assistant plays a key role in supporting the dealership's Business Development Centre (BDC), social media presence, and day-to-day office operations. This position is responsible for ensuring exceptional customer service, maintaining accurate CRM and dealership records, supporting marketing initiatives, and assisting the Finance Manager with administrative duties. The successful candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced dealership environment.

Key Responsibilities

BDC & Lead Management

• Manage and monitor all inbound and outbound sales leads.
• Respond to customer inquiries promptly, professionally, and courteously.
• Review aged and unattended leads to ensure timely follow-up.
• Maintain accurate customer information and activity within the CRM.
• Schedule appointments and coordinate with the sales team.
• Track lead performance and prepare reports for management.
• Support continuous improvement of customer follow-up processes.

Social Media & Marketing

• Manage the dealership's social media platforms and online presence.
• Create and publish engaging content promoting dealership inventory, services, promotions, and events.
• Respond to customer inquiries received through social media channels.
• Assist with marketing campaigns and lead generation initiatives.
• Monitor online reviews and customer feedback, escalating concerns when appropriate.

Office Administration

• Review customer and vehicle deal files for accuracy and completeness.
• Assist the Finance Manager with daily administrative responsibilities.
• Prepare, organize, and maintain dealership documentation and records.
• Ensure filing systems are accurate and compliant with company policies.
• Provide administrative support to management and other departments as required.
• Assist with general office coordination and special projects.

Team Support

• Support BDC operations by assisting team members in achieving performance objectives.
• Help improve operational processes and customer experience.
• Contribute to dealership initiatives and cross-functional projects.
• Foster a professional, collaborative, and customer-focused workplace.

Qualifications

• Previous experience in a dealership BDC, customer service, administration, or office support role is considered an asset.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Experience using CRM systems and Microsoft Office (Word, Excel, Outlook).
• Knowledge of social media platforms and digital marketing is an asset.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude with strong attention to detail and accuracy.

What We Offer

• Competitive hourly wage plus performance-based bonus.
• Opportunity to grow within a successful automotive dealership.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Employee benefits in accordance with company policy.
• We are committed to providing an accessible recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process.

We are an equal opportunity employer and value diversity in our workplace.

We welcome applications from all qualified candidates and make employment decisions without regard to any protected ground under applicable human rights legislation.