Receptionist

Dilawri Group of Companies; Vaughan; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching and training programs

Health and dental plans

Employee wellness programs

Employee social events

Job summary

Dilawri Group of Companies in Vaughan, Ontario is opening Kia Vaughan and seeks a Receptionist to welcome guests and support daily dealership operations. You will handle calls, route messages, assist with licensing documents, and maintain an organized front desk to ensure a smooth customer experience.

Qualified candidates have at least two years of reception or administrative experience, automotive dealership exposure is preferred, and proficiency with Microsoft Office and CRM systems such as

Qualifications

• Minimum two years of reception, customer service, or administrative experience.
• Previous automotive dealership experience is preferred.
• Vehicle licensing experience is required.
• Proficiency with CRM systems and standard office software is expected.
• Strong communication and organizational abilities are essential.

Responsibilities

• Welcome customers and visitors in a warm, professional manner.
• Answer calls, screen and direct inquiries, and distribute messages.
• Assist with vehicle licensing documentation and related admin tasks.
• Maintain a clean, organized front desk and showroom area.
• Provide general administrative support to dealership departments.

Skills

Customer service

Organizational skills

Communication skills

Teamwork

Telephone manners

Education

High school diploma or equivalent

Tools

One-Eighty CRM

Microsoft Office

Job description

Join Canada’s Largest Automotive Group An exciting new chapter is beginning at Dilawri Group of Companies.

As we prepare to open Kia Vaughan at 9088 Jane Street in Vaughan, Ontario, we are looking for a professional, organized, and customer-focused Receptionist to join our opening team. This is a unique opportunity to help launch a brand-new dealership and play an important role in creating a welcoming and seamless experience for our customers from the moment they arrive.

If you take pride in delivering exceptional service and are ready to make an impact from day one, we want to hear from you.

About Dilawri Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates more than 80 franchised dealerships representing over 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leadership, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

Through the

Discover how you can build your career with

The Opportunity

Dilawri Group in Ontario is actively seeking a Receptionist to join the opening team at Kia Vaughan.

Pay Range: $18.00–$20.00 per hour

Responsibilities

• Welcome customers and visitors to the dealership in a warm, professional, and courteous manner.
• Determine the purpose of each customer’s visit and promptly connect them with the appropriate department or team member.
• Answer, screen, and direct incoming telephone calls accurately and efficiently.
• Record and distribute complete and accurate messages.
• Respond to general inquiries and provide customers with appropriate dealership information.
• Maintain a clean, organized, and welcoming reception and showroom area.
• Assist with vehicle licensing documentation and related administrative processes.
• Prepare documentation and information required for dealer trades, vehicle pickups, and deliveries.
• Collect and process receipts, payments, and other documentation as required.
• Support the coordination and organization of dealership records and customer files.
• Receive, sort, and distribute incoming mail, deliveries, and correspondence.
• Provide general administrative assistance to dealership departments.
• Maintain the confidentiality of customer, employee, and dealership information.
• Collaborate with dealership team members to support an efficient and positive customer experience.
• Perform other administrative duties required to support dealership operations.

Qualifications

• Minimum of two years of reception, customer service, or administrative experience, or an equivalent combination of education and experience.
• Previous automotive dealership experience is preferred.
• Vehicle licensing experience is required.
• Experience using One-Eighty, a customer relationship management system, or comparable dealership software is considered an asset.
• Excellent verbal and written communication skills.
• Professional and courteous telephone manner.
• Friendly, approachable, and customer-focused demeanour.
• Strong organizational skills and attention to detail.
• Ability to accurately record and communicate messages and information.
• Ability to manage multiple tasks and changing priorities in a fast-paced environment.
• Ability to remain calm, composed, and focused while providing exceptional service.
• Positive and solutions-oriented approach to resolving issues.
• Ability to take ownership of assigned tasks and bring them to completion.
• Strong interpersonal skills and the ability to work collaboratively as part of a team.
• Proficiency with Microsoft Office and general office technology.
• Availability to work Monday through Friday, with Saturday shifts as required.

Why Work With Us?

• Discounted employee vehicle purchase program
• Job-specific coaching and training programs
• Comprehensive health and dental plans
• Employee wellness and assistance programs
• Employee social events

Build your career with a team driven by excellence, integrity, and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds and make employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and, when hired, throughout employment.