Service Advisor

Dilawri Group of Companies; Vaughan; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Comprehensive health and dental plans

Employee wellness and assistance

Career development opportunities

Job summary

Dilawri Group of Companies in Ontario is hiring a Service Advisor to join the opening Kia Vaughan dealership team. You will be the primary contact for customers, guiding them through service and repair processes with clear recommendations and timely updates.

The role requires automotive service advisory experience, strong communication, and the ability to work Saturdays. We offer a competitive total compensation package between $60,000 and $85,000 CAD annually, plus benefits and growth

Qualifications

• Previous automotive Service Advisor experience in a dealership environment is preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to customers.

Responsibilities

• Welcome customers to the Service Department and determine maintenance and repair needs.
• Schedule service appointments and document concerns and requested work.
• Prepare repair orders and verify customer/vehicle information.
• Explain maintenance schedules, repairs, costs, and timeframes clearly.
• Obtain customer authorization before proceeding with repairs.
• Maintain regular communication and update customers on status.
• Coordinate with technicians and Parts Advisors for efficient workflow.
• Review completed work and invoices for accuracy at pickup.
• Identify maintenance opportunities based on customer needs.

Skills

Automotive service advisory

Customer relationship management

Communication skills

Sales and upselling

Problem solving

Tools

CDK dealership management system

Job description

Join Canada’s Largest Automotive Group

An exciting new chapter is beginning at Dilawri Group of Companies.

As we prepare to open Kia Vaughan at 9088 Jane Street in Vaughan, Ontario, we are looking for an experienced and customer-focused Service Advisor to join our opening team. This is a unique opportunity to help launch a brand-new dealership, build lasting customer relationships, and contribute to a service experience defined by trust, communication, and exceptional care.

If you are passionate about the automotive industry and ready to make an impact from day one, we want to hear from you.

About Dilawri

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates more than 80 franchised dealerships representing over 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leadership, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

The Opportunity

Dilawri Group in Ontario is actively seeking a Service Advisor to join the opening team at Kia Vaughan.

Total Compensation

$60,000–$85,000 annually, inclusive of salary and performance-based bonus.

Reporting to the Service Manager, the Service Advisor will serve as the primary point of contact between customers and the Service Department. The successful candidate will guide customers through the service and repair process, provide clear recommendations and updates, and help ensure every customer receives a professional, transparent, and efficient experience.

Responsibilities

• Welcome customers to the Service Department and determine their vehicle maintenance and repair needs.
• Schedule service appointments and accurately document customer concerns and requested work.
• Prepare detailed repair orders and ensure all relevant customer and vehicle information is complete.
• Review manufacturer maintenance schedules and recommend required or preventative services based on vehicle needs.
• Explain inspection results, recommended repairs, costs, and expected completion times clearly and professionally.
• Obtain customer authorization before proceeding with repairs or additional work.
• Maintain regular communication with customers and provide timely updates regarding the status of their vehicles.
• Coordinate with technicians, Parts Advisors, and other dealership departments to support efficient workflow and timely completion of repairs.
• Review completed work and invoices for accuracy before the vehicle is returned to the customer.
• Explain completed repairs, warranty coverage, and future maintenance recommendations at the time of vehicle pickup.
• Identify appropriate opportunities to sell required maintenance and repair services based on customer needs.
• Follow up with customers after service visits to support satisfaction and long-term retention.
• Respond to customer questions and concerns promptly, professionally, and respectfully.
• Maintain accurate and complete records in the dealership management system.
• Meet or exceed established sales, productivity, customer satisfaction, and retention targets.
• Stay informed about manufacturer programs, warranty requirements, recalls, and technical service campaigns.
• Ensure compliance with company policies, manufacturer standards, privacy requirements, and all applicable legislation.
• Contribute to a positive, collaborative, and customer-focused Service Department culture.

Qualifications

• Previous automotive Service Advisor experience in a dealership environment is preferred.
• Experience using CDK or a comparable dealership management system is considered an asset.
• Strong understanding of vehicle maintenance and repair processes.
• Demonstrated ability to recommend and sell required maintenance and repair services.
• Exceptional customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to customers.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers, repair orders, and competing priorities in a fast-paced environment.
• Professional, positive, and solutions-oriented approach.
• Ability to take ownership of customer concerns and bring them to a timely resolution.
• Ability to work independently and collaboratively as part of a team.
• Comfortable using technology and learning dealership systems.
• Valid Ontario driver’s licence with at least three years of licensed driving experience and a clean driver’s abstract.
• Availability to work Saturdays as required.

Why Work With Us?

In addition to working with and learning from leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching and manufacturer training programs
• Comprehensive health and dental plans
• Employee wellness and assistance programs
• Employee social events
• Opportunities for professional development and career advancement

Build your career with a team driven by excellence, integrity, and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds and make employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and, when hired, throughout employment.