Service Manager Kia Vaughan Vaughan, ON

Dilawri Group of Companies; Vaughan; Hybrid; CAD 85,000 - 135,000; Full time

Benefits offered by this job

Vehicle purchase program

Coaching programs

Health & dental plans

Wellness program

Social events

Career development

Job summary

Dilawri Group of Companies is seeking a Service Manager to spearhead the opening leadership team at Kia Vaughan in Vaughan, Ontario. You will establish Service Department systems, recruit a high-performing team, and drive profitability while delivering exceptional customer experiences.

Reporting to the General Manager, you will oversee daily operations, manage performance, and ensure adherence to Kia programs and standards, with a compensation package including base salary and bonuses.

Qualifications

• Minimum five years of automotive dealership experience.
• Minimum three years of automotive management or supervisory experience.
• Previous experience as a dealership Service Manager strongly preferred.
• Strong automotive technical knowledge and understanding of dealership service operations.
• Experience managing departmental sales, profitability, productivity, and expenses.
• Proven ability to lead, coach, and develop a team.
• Experience using CDK, Reynolds and Reynolds, or a comparable dealership management system.
• Strong understanding of manufacturer warranty processes and service standards.
• Exceptional customer service and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to analyze operational and financial information and implement effective action plans.
• Professional, accountable, and solutions-oriented leadership style.
• Ability to manage competing priorities in a fast-paced environment.
• Valid Ontario driver’s licence with at least three years of licensed driving experience and a clean driver’s abstract.
• Availability to work Saturdays as required.

Responsibilities

• Help establish the Service Department’s systems, procedures, workflows, and operating standards for opening.
• Recruit, onboard, train, coach, and lead a high-performing team of Service Advisors, Technicians, apprentices, and support staff.
• Set clear performance expectations and hold team members accountable for objectives.
• Foster a positive, collaborative, safe, and customer-focused work environment.
• Oversee daily operations, scheduling, workflow, and repair-order process.
• Monitor shop capacity, technician productivity, efficiency, and proficiency.
• Track performance and provide ongoing coaching and feedback to staff.
• Forecast and monitor monthly sales, gross profit, productivity, and expenses.
• Review financial statements and implement plans to improve performance.
• Maintain expense controls and identify revenue growth opportunities.
• Ensure transparent, timely communication with customers throughout service process.
• Address escalated customer concerns and resolve promptly.
• Maintain strong customer satisfaction and retention metrics.
• Collaborate with Parts to support workflow and parts availability.
• Coordinate with Sales on vehicle prep and internal repair work.
• Maintain relationships with manufacturer reps and ensure compliance with Kia programs.
• Monitor warranty administration and claim processes.
• Ensure repair orders are complete and compliant with requirements.
• Maintain a clean, organized, and safe Service Department.
• Ensure health and safety policies are followed.
• Prepare accurate reports on departmental performance.
• Stay informed about industry trends and recalls.
• Perform other duties to support dealership operations.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Financial analysis

Team coaching

Dealership management

Warranty processes

CDK/Reynolds RR

Tools

CDK

Reynolds & Reynolds

Job description

An exciting new chapter is beginning at DilawriGroup of Companies.

As we prepare to open Kia Vaughan at 9088 JaneStreet in Vaughan, Ontario, we are looking for an experienced and results-driven Service Manager to join our leadership team. This is a unique opportunity to help launch a brand-new dealership, build a high-performing Service Department, and establish the processes, culture, and customer experience that will shape its success.

If you are an automotive service leader ready to build a department and make an impact from day one, we want to hear from you.

About Dilawri

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates more than 80 franchised dealerships representing over 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leadership, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , we are also committed to making a meaningful difference in the communities we serve.

Discover how you can build your career with Dilawri.

The Opportunity

Dilawri Group in Ontario is actively seeking a Service Manager to join the opening leadership team at Kia Vaughan.

Total Compensation: Inclusive of salary and performance-based bonus, total annual compensation can range from $85,000 to $135,000.

Reporting to the General Manager, the Service Manager will be responsible for establishing and leading a profitable, efficient, and customer-focused Service Department. The successful candidate will oversee departmental operations, employee performance, financial results, workflow, customer satisfaction, and compliance with manufacturer and company standards.

Responsibilities

• Help establish the Service Department’s systems, procedures, workflows, and operating standards in preparation for the dealership’s opening.
• Recruit, onboard, train, coach, and lead a high-performing team of Service Advisors, Technicians, apprentices, and support staff.
• Establish clear performance expectations and hold team members accountable for achieving departmental objectives.
• Foster a positive, collaborative, safe, and customer-focused work environment.
• Oversee the Service Department’s daily operations, scheduling, workflow, and repair-order process.
• Monitor shop capacity, technician productivity, efficiency, and proficiency.
• Track the performance of Service Advisors and Technicians and provide ongoing coaching and feedback.
• Establish, forecast, and monitor monthly sales, gross profit, productivity, and expense objectives.
• Review departmental financial statements and implement action plans to improve performance and profitability.
• Maintain appropriate expense controls and identify opportunities for revenue growth.
• Ensure customers receive professional, transparent, and timely communication throughout the service process.
• Respond to escalated customer concerns and work toward prompt and appropriate resolutions.
• Maintain strong customer satisfaction and retention results.
• Work collaboratively with the Parts Department to support efficient workflow and parts availability.
• Coordinate with the Sales Department regarding vehicle preparation, pre-delivery inspections, and internal repair work.
• Maintain strong relationships with manufacturer representatives and ensure compliance with Kia programs and standards.
• Monitor warranty administration, repair documentation, and claim submission processes.
• Ensure repair orders are complete, accurate, and compliant with manufacturer, company, and legal requirements.
• Maintain a clean, organized, and safe Service Department.
• Ensure all employees follow workplace health and safety requirements and established dealership procedures.
• Prepare accurate and timely reports on departmental performance.
• Stay informed about industry trends, technical developments, recalls, and manufacturer programs.
• Perform other duties required to support dealership operations and overall success.

Qualifications

• Minimum of five years of automotive dealership experience.
• Minimum of three years of automotive management or supervisory experience.
• Previous experience as a dealership Service Manager is strongly preferred.
• Strong automotive technical knowledge and understanding of dealership service operations.
• Demonstrated experience managing departmental sales, profitability, productivity, and expenses.
• Proven ability to lead, coach, and develop a team.
• Experience using CDK, Reynolds and Reynolds, or a comparable dealership management system.
• Strong understanding of manufacturer warranty processes and service standards.
• Exceptional customer service and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to analyze operational and financial information and implement effective action plans.
• Professional, accountable, and solutions-oriented leadership style.
• Ability to manage competing priorities and remain effective in a fast-paced environment.
• Valid Ontario driver’s licence with at least three years of licensed driving experience and a clean driver’s abstract.
• Availability to work Saturdays as required.

If you are an experienced automotive service leader who is excited by the opportunity to build a department and help launch a new dealership, we invite you to submit your résumé in confidence for our review and consideration.

Why Work With Us?

In addition to working with and learning from leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching and manufacturer training programs
• Comprehensive health and dental plans
• Employee wellness and assistance programs
• Employee social events
• Opportunities for professional development and career advancement

Build your career with a team driven by excellence, integrity, and innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds and make employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities throughout the recruitment and assessment process and, when hired, throughout employment.