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Allscreens Nationwide Ltd; Lambeth; Hybrid; CAD 59,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Allscreens Nationwide Ltd in London seeks a Housing Advisor to support housing needs assessments and create tailored housing plans. You will manage a complex caseload and provide frontline advice, advocacy, negotiation and mediation to prevent homelessness.

Based in Lambeth with a 3:2 office/remote rota, you will conduct home visits when required and ensure all housing options are explored to secure best outcomes for clients.

Qualifications

• Provide a front of house service for housing advice and assistance.
• Deliver mediation and advice to households facing homelessness.
• Manage a demanding caseload with care and accuracy.

Responsibilities

• Provide front of house housing advice and direct customers to the right service.
• Deliver an advice and mediation service for households facing eviction or housing difficulties.
• Offer home visits when required to help clients stay in accommodation.
• Deliver customer-facing services via drop-in, appointments, and evenings as needed.
• Operate a telephone advice-line providing full casework support.
• Assess temporary accommodation needs and follow placement processes.
• Manage priority and non-priority caseloads with detailed records.
• Balance casework, interviews, and telephone service to assist on enquiry day.
• Use housing options to avoid temporary accommodation and work with Lettings.

Skills

Communication skills

Empathy

Negotiation

Mediation

Job description

Location: 6 Brixton Hill, London, Lambeth, SW2 1RW, London Borough of Lambeth

Salary: £23.51 per hour

Role will be 3 days a week in the office / 2 days remote.

Based in Camberwell, SE5 8RX

To start ASAP

3 Days in the office

Monday - mandatory with 2 other days on a rota.

To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice.

To undertake a housing needs assessments for people seeking housing assistance and create housing plans tailored to the individual’s needs and circumstances.

To manage a complex and demanding case load in a busy and often challenging environment and prevent or relieve homelessness through the provision of advice, advocacy, negotiation and mediation.

To ensure that all housing options have been thoroughly explored to ensure best efforts to prevent homelessness.

To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 where prevention/relief is not possible, and inform clients of their assessment outcome.

Key Areas of Responsibility

To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service.

Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation

To deliver a customer-facing service via drop in and appointments and work occasional evening meetings where required to accommodate the demand and flow of customers.

To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required.

Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service

Manage a caseload of priority and non-priority need customers in housing need and maintain accurate and detailed casework records identifying priorities and meeting individual and service performance targets.

Manage conflicting priorities between case work, face to face interviews and operate an effective telephone service to ensure all customers can speak to housing advisers on the day of enquiry

To use a range of housing options to provide alternatives to temporary accommodation, assessing the suitability of private renting as an option, working closely with the Lettings service.