Rent Arrears Recovery Lead

Civic Recruitment Limited; Sutton No. 103; On-site; CAD 53,000 - 64,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a 6-month contract role with a local authority to lead and manage a team of Rent Arrears Recovery and Enforcement Officers. The aim is to maximise rental income across tenancies and deliver a customer‑focussed arrears service within the Housing Revenue Account.

The post holder will monitor performance, ensure actions comply with legislation, and provide advice on welfare benefits, income maximisation and debt support while working a 36‑hour week on a

Qualifications

• Experience in housing rent recovery, arrears management and enforcement services.
• Experience managing complex arrears cases and legal recovery processes.
• Experience working with multiple agencies and stakeholders.

Responsibilities

• Lead rent collection, arrears prevention, recovery and enforcement across the housing portfolio.
• Ensure prompt recovery actions in line with legislation, policies and best practice.
• Monitor arrears performance and implement measures to improve collection rates.

Skills

Rent arrears recovery

Enforcement experience

Stakeholder collaboration

Education

GCSEs including English and Maths

Job description

Sutton, United Kingdom | Posted on 21/07/2026

• City Sutton
• Province Sutton
• Country United Kingdom
• Postal Code SM1

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

6-month contract role with a local authority

Summary

• This is a 6-month contract role with a local authority, aimed at leading and managing a team of Rent Arrears Recovery and Enforcement Officers. The primary purpose is to maximize rental income collection and minimize arrears across all tenancy tenures within the Housing Revenue Account (HRA). The postholder will ensure the delivery of an effective, customer-focused arrears recovery service, supporting residents to sustain tenancies while taking appropriate enforcement action when necessary. This role also contributes to the Shared Finance Service's ambition of delivering high-quality, value-added services and promoting financial inclusion.

Responsibilities

• Lead the delivery of rent collection, arrears prevention, recovery, and enforcement activities across the housing portfolio.
• Ensure prompt and effective recovery action is undertaken in accordance with legislation, policies, procedures, and best practice.
• Monitor arrears performance and implement measures to improve collection rates and reduce debt levels.
• Provide specialist advice and guidance on welfare benefits, income maximization, debt management, and financial support available to tenants.
• Support vulnerable residents by identifying appropriate interventions and referring them to support agencies where necessary.

Requirements

Essential Experience Required

• Experience working within housing rent recovery, arrears management, and enforcement services.
• Experience managing complex arrears cases and legal recovery processes.
• Experience working collaboratively with multiple agencies and stakeholders.

Essential Qualifications Required

• Minimum of 5 GCSEs (or equivalent), including English and Mathematics.

Additional Information

• Working hours: 36 hours per week.
• We work on a bi-weekly schedule.