Customer Experience Specialist

Civic Recruitment Limited; Sutton No. 103; On-site; CAD 47,000 - 60,000; Full time

Job summary

Civic Recruitment Limited is seeking a Temporary Allocations & Voids Administrator to support a brand-new 92-unit housing development in Sutton. This on-site role focuses on handover processes, coordinating with Allocations Officers, and ensuring smooth entry of new residents while maintaining voids management standards.

You will handle resident queries, prepare tenancy packs, manage NEC housing records, and help turn around void properties at a steady pace, averaging around 10 lets per week.

Qualifications

• Previous administrative experience in social housing, local authority, lettings or voids management.
• Experience supporting high-volume, fast-paced operations.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Act as main contact for residents regarding the key-to-key process.
• Provide on-site support during move-in days.
• Assist residents with queries, ensuring a positive experience.
• Prepare viewing and tenancy sign-up packs.
• Schedule and coordinate appointments for prospective tenants.
• Ensure all documentation is accurate and prepared in advance.
• Maintain voids tracking spreadsheet with nomination and letting dates.
• Manage workflow tasks and administrative trackers.
• Upload and maintain records on the NEC housing management system.
• Collate compliance certificates and ensure records are complete.
• Manage key handovers and returns.
• Support general compliance and audit requirements.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Teamwork

Education

Housing or business administration qualification

Tools

NEC housing management system

NEC systems

Job description

Sutton, United Kingdom | Posted on 26/06/2026

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Job Title: Temporary Allocations & Voids Administrator

Location: Sutton, Greater London (on-site presence required)

Contract Type: Temporary / Contract

Job Purpose:

This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton. The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.

About the Role

We are facilitating the delivery of a brand-new residential development, with phase one already underway. As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.

Key Responsibilities

Resident & Site Support

• Act as the main point of contact for residents regarding the key-to-key process
• Provide on-site support during move-in days at the new development
• Assist residents with queries, ensuring a positive and efficient experience

Coordination & Appointments

• Prepare viewing and tenancy sign-up packs
• Schedule and coordinate appointments for prospective tenants
• Ensure all documentation is accurate and prepared in advance

Data & Systems Management

• Maintain and update the voids tracking spreadsheet with nomination and letting dates
• Manage workflow tasks and administrative trackers
• Upload and maintain accurate records on the NEC housing management system

Compliance & Key Management

• Collate compliance certificates and ensure records are complete
• Manage key handovers and returns, particularly for temporary accommodation moves
• Support general compliance and audit requirements

Experience Required

• Previous administrative experience within:
  • Social housing
  • Local authority
  • Lettings or voids management
• Experience supporting high-volume, fast-paced operations
• Proven ability to manage multiple tasks effectively

Qualifications

• Relevant housing or business administration qualification is beneficial
• Excellent organisational and time-management skills
• Strong attention to detail and accuracy
• Clear and professional communication skills
• Ability to work both independently and as part of a team
• Comfortable working in a fast-paced, evolving environment
• Familiarity with housing management systems is required
• Experience using NEC systems is highly desirable

Additional Information

• This is a 2-month temporary contract
• Pay is provided on a bi-weekly basis
• Opportunity to be part of a significant local housing development project
• Immediate or short-notice availability is highly desirable