Disrepair Case Officer

Civic Recruitment Limited; Lambeth; Hybrid; CAD 69,000 - 76,000; Full time

Benefits offered by this job

Hybrid work arrangement

6-month contract

Job summary

Civic Recruitment Limited is recruiting for a 6-month contract with a local authority to manage housing disrepair cases and mitigate risks and costs. The Disrepair Case Officer will oversee cases from initial complaint to resolution, ensuring compliance with regulations and timely progress.

The role focuses on preventing claims from escalating to litigation, with responsibilities across case handling, documentation, and collaboration with contractors or surveyors.

Qualifications

• Experience in managing or supporting disrepair, housing repairs, or casework within a local authority or housing context.
• Proficiency in handling complex correspondence and drafting comprehensive reports.
• Experience collaborating with contractors or surveyors to deliver services.
• Strong understanding of social housing, housing legislation, and disrepair processes.
• Familiarity with local authority practices and procedures.

Responsibilities

• Oversee disrepair cases from the initial complaint through to resolution, with the goal of preventing legal escalation.
• Ensure prompt and effective handling of all cases in line with Council procedures.
• Monitor the progress of cases, including timelines and costs, while maintaining accurate records.
• Provide recommendations on settlement options based on risk assessment, costs, and case specifics.

Job description

Lambeth, United Kingdom | Posted on 18/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

6 months contract with a local authority

Summary:

• This position involves a 6-month contract with a local authority, offering a pay rate of £208.98 per day under an umbrella arrangement. The Disrepair Case Officer plays a crucial role in managing and resolving housing disrepair cases to mitigate risks, costs, and legal exposure for the Council. The primary focus is on preventing claims from escalating to litigation, efficiently managing ongoing cases, and ensuring all repair works and legal processes are conducted in compliance with regulations and within designated timeframes.

Responsibilities:

• Oversee disrepair cases from the initial complaint through to resolution, with the goal of preventing legal escalation.
• Ensure prompt and effective handling of all cases in line with Council procedures.
• Monitor the progress of cases, including timelines and costs, while maintaining accurate records.
• Provide recommendations on settlement options based on risk assessment, costs, and case specifics.

Requirements:

• Experience in managing or supporting disrepair, housing repairs, or casework within a local authority or housing context.
• Proficiency in handling complex correspondence and drafting comprehensive reports.
• Experience collaborating with contractors or surveyors to deliver services.
• Strong understanding of social housing, housing legislation, and disrepair processes.
• Familiarity with local authority practices and procedures.

Additional Information:

• Working hours: 35 hours per week
• Location: 6 Brixton Hill, London, Lambeth, SW2 1RW, United Kingdom
• Work arrangement: 2 days in the office and 3 days working from home
• Bi-weekly work schedule
• Application deadline: 25th August 2026