Provider Relationship Manager (Contract) – Toronto Area

ceci bar; Toronto; Remote; CAD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

RRSP Matching

Learning & development

Time-off policies

Diversity & inclusion

Job summary

WCG is seeking a Provider Relationship Manager (Contract Manager) based near Toronto to oversee a network of service providers and ensure top-tier service for participants. You will travel weekly within the Toronto region and occasionally beyond the GTA to support performance and continuous quality improvement.

You will build relationships, manage contracts, and collaborate with the operations team to drive performance, governance, and compliance while aligning with funder requirements.

Qualifications

• Minimum 5 years combined progressive strategic leadership and contract management experience in Employment Services.
• Must successfully pass a Criminal Record Check.
• Flexibility and the ability to work in different locations and travel as required.

Responsibilities

• Manage a network of Service Providers, ensuring high service levels and meeting contractual minimums.
• Identify priority areas for performance and quality improvement via regular reviews.
• Lead community engagement and integration with existing services.
• Identify provider support and capacity-building needs through programs and forums.
• Provide practical advice to improve client service and performance.
• Maintain auditable records of contract management activities for audits.

Skills

Relationship building

Contract management

Stakeholder management

Education

Post-secondary degree or diploma in leadership or business/management

Job description

WCG is seeking a Provider Relationship Manager (Contract Manager) based near Toronto to oversee a network of service providers and ensure top-tier service for participants. You will travel weekly within the Toronto region and occasionally beyond the GTA to support performance and continuous quality improvement.

You will build relationships, manage contracts, and collaborate with the operations team to drive performance, governance, and compliance while aligning with funder requirements.