Operations Manager - Atlantic

United Services Group; Halifax; On-site; CAD 70,000 - 95,000; Full time

Job summary

United Services Group is seeking an Operations Manager (RPM) to act as a key liaison between United and its Partners within designated regions. The role collaborates across regions with Retention, Learning & Development, Finance and Equipment Services to ensure partner needs are met and customer expectations are exceeded.

The RPM will drive subcontractor recruitment, ensure legal compliance, and manage contractor changes with external vendors, while supporting regional teams and account

Qualifications

• Experience in coordinating operations and contractor relations preferred.
• Ability to travel frequently within Canada as required.
• Strong communication and problem-solving skills required.
• Comfort working in a fast-paced, 24/7 environment.

Responsibilities

• Lead national subcontractor meetings (quarterly/annually).
• Manage subcontractor recruitment and build a trained regional pool.
• Ensure legal compliance via company procedures with subcontractors.
• Support regional teams in performance management with contractors.
• Manage Contractor Change Over (PCO) processes with vendors.
• Collaborate with Account Management and Retention to resolve contractor issues.

Skills

Customer service

Communication

Problem solving

Time management

Needs assessment

Information gathering

Technology competency

Floor-care knowledge

Flexibility

Tools

Salesforce

Job description

Posted Tuesday, August 11, 2026 at 4:00 AM

About Us

We are an established Canadian facility, maintenance company. We provide a varietyofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Job Summary

The Operations Manager AKA (RPM) will report to the Head of Partner Relations. The RPM’s focus is to be a key liaison between United and the Partners within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and

Process Compliance, Subcontractor Recruitment and Performance Management, Subcontractor Change Overs (PCO’s), Issues Escalation and Compliance.

• Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
• Lead/Implement National Subcontractor Meetings Quarterly/Annually.
• Manage Subcontractor Recruitment process and create a Resource Pool of trained Subcontractor within the regions.
• Ensure legal compliances of Subcontractors by implementing United Hiring Packages.
• Provide key support to the Regional teams in managing the performance management process with the Contractors.
• Lead and manage the Contractor Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
• Attending legal "Discoveries" on behalf of United Services Group, if required
• Collaborating and Co-developing with the Account Management and Retention teams: Solution to Issues Raised by Contractors and/or New Programs/Plans for Contractors to Be the First Choice Company for Contractors
• Calibration Walks with Account Management teams and Contractors.
• Implementing guidelines, processes, and procedures for Contractor Relations Department Contractors and their employees within Salesforce.

Job Requirements and Expectation

• Available to address customer and Contractor needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment
• Business acumen
• Communication Skills: Active listening, verbal, and written communication skills
• Needs assessment and information gathering.
• Advanced Technology competency
• Expertise in floor-care and cleaning procedures is an asset.
• Process and compliancy driven.
• Superior time management and problem-solving skills.