Property Claims Supervisor

Crawford; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A claims management company is looking for a Property Claims Supervisor in Edmonton, Alberta. The ideal candidate will have over 10 years of experience in property claims and possess strong supervisory and customer service skills. Responsibilities include reviewing reports, mentoring employees, and ensuring client satisfaction. The role involves hybrid work with occasional travel to branches. Applicants should have a full CIP designation and relevant post-secondary education.

Qualifications

• A minimum of 10 years of functional and technical experience handling property claims.
• Ability to manage multiple priorities.
• Reliable transportation required.

Responsibilities

• Review and approve professional’s diary worksheets and reports.
• Mentor and coach employees.
• Monitor time & expenses recording.
• Maintain up-to-date information on client expectations.

Skills

Team building skills

Customer service skills

Report writing skills

Supervisory skills

Education

Post-secondary education

Full CIP designation

Technical training related to business unit/service line

Job description

The successful candidate will be a Property Claims Supervisor and will be working on a hybrid work setup in Edmonton, Alberta with occasional travel to other branches. This role is responsible for managing the day-to-day operations of the team, ensuring effective service delivery and fostering a collaborative work environment.

Responsibilities

• Review and approve professional’s diary worksheets, reports, work flow, and production.
• Provide technical instruction and supervision as required.
• Monitor time & expenses recording.
• Maintain up-to-date information on client expectations and Crawford standards.
• Measure performance against standard.
• Measure account compliance.
• Mentor and coach employees.
• Identify training requirements.
• Provide orientation and on the job training.
• Assist with customer relations programs.
• Follow-up on all client complaints.
• Complete sales calls as directed.
• Client, staff and vendor liaison.
• Implement final and interim billing procedures.
• Manage AR and WIP.
• Oversee supply, equipment, and systems management.
• Distribute and act on management information.

Qualifications

• A minimum of 10 years of functional and technical experience handling property claims.
• Full CIP designation
• Post-secondary education.
• Technical training related to business unit/service line.
• Strong supervisory and team building skills
• Able to manage multiple priorities
• Continuous interaction with employees, customers, and clients for the exchange of information often requiring analysis of alternative courses of action.
• Reliable transportation required
• Strong report writing skills
• Must be a team player with outstanding customer service skills