Property Adjuster (Intermediate)

Echelon 56; Canada; Remote; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards & discounts

Defined contribution plan

Personal spending account

Job summary

CAA Club Group of Companies (CCG) is seeking a qualified Associate in property claims to investigate, evaluate and settle claims with a focus on accuracy and client service. The role emphasizes policy interpretation, timely communication and coordination with contractors, vendors and claimants.

The candidate should have post-secondary education, 2–5 years of property claims experience and 2–3 years in customer service, with CIP designation or progress toward it.

Qualifications

• Educational background including relevant post-secondary education.
• 2-5 years prior property claims handling experience plus 2-3 years customer service experience.
• CIP designation or working towards CIP designation.
• Excellent customer service and interpersonal skills.
• Exceptional written and verbal communication skills.
• Excellent organizational skills and career-oriented mindset.

Responsibilities

• Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity).
• Interpret policy conditions, legislation and confirm coverage for policy holders.
• Conduct investigations including phone statements and coordinating with service providers.
• Evaluate liability, salvage and subrogation exposure and potential.
• Coordinate all parties in all stages of the claims process.
• Review losses to ensure file meets criteria and respond to client concerns.

Skills

Customer service

Communication

Attention to detail

Time management

Education

Relevant post-secondary education

CIP designation

Job description

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Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience.

We Offer

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do:

• Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity in nature)
• Interpret policy conditions, legislation and confirm coverage for policy holders
• Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc.
• Evaluate liability, salvage and subrogation exposure and potential
• Contact and coordinate all parties involved in all stages of the claims process
• Review and analyze initial losses to ensure file meets assignment criteria
• Respond to client complaints and appeals
• Determine proper kind of loss (KOL) reserves based on exposure and authority level
• Examine claims files handled by Independent Adjusters when required
• Prepare and maintain various reports on property claims
• General support of claims area and special projects as required

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

• An educational background including relevant post-secondary education
• 2-5 years prior property claims handling experience coupled with 2-3 years customer service experience
• CIP designation or working towards a CIP designation
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Excellent organizational skills are essential
• Career minded individuals whom have demonstrated a career path

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.