Claims Supervisor (CGL/BI)

DGA Careers; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

Our client, a premier global claims services provider, seeks an experienced Claims Supervisor to lead a team of adjusters and support staff in Canada. You will oversee Commercial Liability, Auto, and Property lines, driving hiring, development, and performance within a high-performing team.

Responsibilities include mentoring direct reports, guiding litigation processes, and ensuring client-focused service while leveraging technology to improve efficiency.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Minimum 5 years of related claims experience.
• Experience in Commercial Auto and CGL.
• CIP completion or in progress.
• Appropriate licensing/certification in relevant provinces, or ability to obtain.
• Strong analytical, negotiation, and communication skills; ability to interpret documentation and resolve complex claims issues.

Responsibilities

• Lead and mentor a team of direct reports, setting goals and balancing workloads.
• Drive adjuster hiring and development to build a high-performing, client-focused team.
• Guide the team through litigation, mediation, and other legal processes as needed.
• Communicate proactively and professionally with clients, carriers, and brokers.
• Continuously identify ways to improve team efficiency and quality using available technology.
• Manage multiple priorities while recognizing coaching opportunities and positioning team members for success.

Skills

Team leadership

Claims experience

Negotiation

Communication

Analytical

Education

Adjuster License

CIP

CIP Partial Completion

Job description

Our client, a premier global claims services provider, is seeking an experienced Claims Supervisor to lead a team of adjusters and support staff. This organization manages insurance claims on behalf of insurers, brokers, government bodies, and self-insured organizations, with a focus on exceptional customer service and strong outcomes. Poised for growth in Canada, this is a great opportunity for a results-driven leader ready to mentor a team and make a real impact.

The Opportunity:

You’ll lead a claims team handling Commercial Liability, Auto, and Property lines, driving hiring, development, and performance across a group of adjusters and technical/admin support staff. This role offers a diverse range of experience across jurisdictions, industries, and risks, and the chance to shape a culture of high performance and continuous improvement.

What You’ll Do:

• Lead and mentor a team of direct reports, setting goals and balancing workloads
• Drive adjuster hiring and development to build a high-performing, client-focused team
• Guide the team through litigation, mediation, and other legal processes as neededCommunicate proactively and professionally with clients, carriers, and brokers
• Continuously identify ways to improve team efficiency and quality using available technology
• Manage multiple priorities while recognizing coaching opportunities and positioning team members for success

What You Bring:

• High school diploma required; Bachelor's degree preferred
• Minimum 5 years of related claims experience
• Experience in Commercial Auto and CGL
• CIP completion or in progress
• Appropriate licensing/certification in relevant provinces, or ability to obtain
• Strong analytical, negotiation, and communication skills; ability to interpret documentation and resolve complex claims issues

What's Offered: Competitive compensation, comprehensive benefits, career development and ongoing learning opportunities, and a collaborative, people-first culture with accessible leadership.

Education Required

• Adjuster's License
• CIP
• CIP Partial Completion