Claims Supervisor (CGL/BI) - IW-206

DGA Careers; Toronto; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Learning opportunities

Collaborative, people-first culture

Job summary

DGA Careers in Toronto seeks an experienced Claims Supervisor to lead a team of adjusters and support staff across Commercial Auto, CGL, and Property lines. You’ll mentor, hire, and drive performance while delivering exceptional client service.

The role requires a minimum of 5+ years in claims, CIP or in progress, strong analytical and negotiation skills, and provincial licensing. Competitive salary and benefits are offered, with opportunities for career growth within a nationally active firm.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Minimum 5 years of related claims experience.
• Experience in Commercial Auto and CGL.
• CIP completion or in progress.
• Appropriate licensing/certification in relevant provinces, or ability to obtain.
• Strong analytical, negotiation, and communication skills; ability to interpret documentation and resolve complex claims issues.

Responsibilities

• Lead and mentor a team of direct reports, setting goals and balancing workloads.
• Drive adjuster hiring and development to build a high-performing, client-focused team.
• Guide the team through litigation, mediation, and other legal processes as needed.
• Communicate proactively and professionally with clients, carriers, and brokers.
• Continuously identify ways to improve team efficiency and quality using available technology.
• Manage multiple priorities while recognizing coaching opportunities and positioning team members for success.

Skills

Analytical

Negotiation

Communication

Education

High school diploma

Bachelor's degree

Job description

Our client, a premier global claims services provider, is seeking an experienced Claims Supervisor to lead a team of adjusters and support staff. This organization manages insurance claims on behalf of insurers, brokers, government bodies, and self-insured organizations, with a focus on exceptional customer service and strong outcomes. Poised for growth in Canada, this is a great opportunity for a results-driven leader ready to mentor a team and make a real impact.

The Opportunity:

You’ll lead a claims team handling Commercial Liability, Auto, and Property lines, driving hiring, development, and performance across a group of adjusters and technical/admin support staff. This role offers a diverse range of experience across jurisdictions, industries, and risks, and the chance to shape a culture of high performance and continuous improvement.

What You’ll Do:

• Lead and mentor a team of direct reports, setting goals and balancing workloads
• Drive adjuster hiring and development to build a high-performing, client-focused team
• Guide the team through litigation, mediation, and other legal processes as needed
• Communicate proactively and professionally with clients, carriers, and brokers
• Continuously identify ways to improve team efficiency and quality using available technology
• Manage multiple priorities while recognizing coaching opportunities and positioning team members for success

What You Bring:

• High school diploma required; Bachelor's degree preferred
• Minimum 5 years of related claims experience
• Experience in Commercial Auto and CGL
• CIP completion or in progress
• Appropriate licensing/certification in relevant provinces, or ability to obtain
• Strong analytical, negotiation, and communication skills; ability to interpret documentation and resolve complex claims issues

What's Offered:

Competitive compensation, comprehensive benefits, career development and ongoing learning opportunities, and a collaborative, people-first culture with accessible leadership.

DGA Careershas been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careersis well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Melissa Colley at 437-222-1008 or forward your resume in confidence to melissacolley

Information

• City: Toronto
• Job Type: Full-Time
• Education: Adjuster's License, CIP, CIP Partial Completion
• Expertise: Claims-Bodily Injury , Claims , Claims - Liability
• Minimum experience required: 7 to 10 Years
• Salary (annually): from $75,000 to $110,000
• Contact email: [e-mail]