Project Manager - Regulatory

Agilus Work Solutions; Toronto; Hybrid; CAD 145,000 - 152,000; Full time

Benefits offered by this job

Hybrid Working Model

Large Complex Initiatives

Job summary

Agilus by Synergie in Toronto is seeking a Project Manager - Regulatory for a hybrid role. The candidate will lead enhancements to the complaints management system, update customer communications for regulatory changes, and ensure senior review and governance controls are embedded before customer communication.

The role requires managing risks, timelines, and dependencies while engaging business, technology, and compliance stakeholders to drive implementation.

Qualifications

• Significant experience leading cross-functional projects in a regulated environment.
• Experience managing projects involving regulatory change, business process transformation, or compliance.
• Experience working with senior business leaders and cross-functional teams.

Responsibilities

• Lead the delivery of enhancements to the complaints management system and updated workflows.
• Coordinate updates to customer-facing complaint correspondence to reflect revised regulatory requirements.
• Ensure senior-level review and approval mechanisms are embedded before final decisions are communicated to customers.
• Manage project risks, dependencies, timelines and deliverables for regulatory readiness and successful execution.
• Engage stakeholders to define requirements and drive implementation.

Skills

Regulatory change

Cross-functional leadership

Risk management

Project governance

Job description

Job Description

Agilus by Synergie is recruiting for a Project Manager - Regulatory in the Financial Industry in a hybrid work environment in Toronto, Ontario.

Responsibilities

• Lead the delivery of enhancements to the complaints management system, including updated workflows and decision-making controls
• Coordinate updates to customer-facing complaint correspondence to reflect revised regulatory requirements and complaint resolution processes
• Ensure appropriate senior-level review and approval mechanisms are embedded in the workflow before final decisions are communicated to customers
• Manage project risks, dependencies, timelines, and deliverables to ensure regulatory readiness and successful execution
• Engage business, technology, compliance, legal, and other relevant stakeholders to define requirements and drive implementation

Requirements

• Significant experience leading complex, cross-functional projects in a large, regulated organization, preferably within financial services
• Proven experience managing projects involving regulatory change, business process transformation, technology enhancements, or operational risk and compliance
• Strong knowledge of project management methodologies, governance frameworks, delivery controls, and risk management practices
• Experience working with senior business leaders and cross-functional teams, including technology, operations, compliance, legal, and risk stakeholders
• Ability to work independently, exercise sound judgment, and take ownership of outcomes with minimal supervision

What's in it for you:

$105.00 - $110.00 hourly

Large Complex Initiatives

Hybrid Working Model

Further additional qualifications:

• Own project planning, execution, monitoring, and delivery, ensuring alignment with agreed scope, timelines, budget, and quality expectations
• Establish and maintain robust project governance, including project plans, status reporting, RAID logs (risks, assumptions, issues, and dependencies), decision logs, and escalation mechanisms
• Proactively identify risks, issues, and dependencies, developing mitigation plans and escalating material concerns at the appropriate time
• Provide clear, concise, and transparent reporting on project health, milestones, risks, and outcomes

This posting is for an active opening.