Associate Project Manager

Agilus Work Solutions; Toronto; Hybrid; CAD 83,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working Model

Job summary

Agilus by Synergie is seeking an Associate Project Manager in the financial industry for a hybrid role in Toronto, Ontario. The position focuses on coordinating regulatory initiatives within the Complaints portfolio, ensuring timelines and milestones are met.

Responsibilities include supporting complaints process enhancements, AI model rebuild tracking, change requests, and cross‑functional coordination with business, technology, and compliance teams.

Qualifications

• Experience in project management within banking or regulated environments.
• Ability to manage multiple deliverables and deadlines.
• Excellent written and verbal communication for status reports and presentations.

Responsibilities

• Coordinate regulatory initiatives within the Complaints portfolio to meet timelines and objectives.
• Support complaints handling improvements and revised resolution requirements.
• Track the Complaints AI model rebuild milestones, testing, and approvals.
• Prioritize and close outstanding Complaints change requests with business and tech teams.
• Document requirements, decisions, and deliverables across stakeholders.

Skills

Project management

Planning

Communication

Tools

Clarity

Job description

Agilus by Synergie is recruiting for a Associate Project Manager in the Financial Industry in a hybrid work environment in Toronto, Ontario.

Responsibilities

• Support the coordination and delivery of regulatory initiatives within the Complaints portfolio, ensuring project activities remain aligned with agreed timelines, milestones, and business objectives
• Assist with project activities related to complaints handling process enhancements, including workflow changes, customer correspondence updates, and implementation of revised complaint resolution requirements
• Support the coordination of the Complaints AI model rebuild, tracking project milestones, deliverables, dependencies, testing activities, and required stakeholder approvals
• Assist with the prioritization and completion of outstanding Complaints change requests (CRs), including tracking progress and coordinating follow-ups with relevant business and technology teams
• Coordinate activities across business, technology, compliance, legal, risk, and other stakeholder groups to ensure requirements, decisions, and deliverables are clearly documented

Requirements

• Experience in project management, project coordination, or program support, preferably within banking, financial services, or a regulated environment
• Strong organizational and planning skills, with the ability to manage multiple deliverables, competing priorities, and deadlines
• Excellent written and verbal communication skills, including the ability to prepare concise status reports, presentations, and meeting materials
• Strong business focus and the ability to understand project objectives, regulatory requirements, and operational impacts
• Familiarity with project governance, project plans, RAID logs, milestone tracking, decision logs, and status reporting

Further additional qualifications

• Experience supporting regulatory initiatives within Canadian financial services
• Exposure to FCAC, OSFI, or other regulatory requirements and guidance
• Experience with complaints management, customer complaint resolution processes, regulatory remediation, or compliance-driven change initiatives
• Experience using project management tools such as Clarity or similar platforms
• Familiarity with technology implementation, system enhancements, AI/ML initiatives, or model governance projects

Total rewards: $60.00 - $65.00 hourly

Hybrid Working Model

Agilus by Synergie would like to thank all candidates for their interest in this opportunity.

Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.

This posting is for an active opening.