Hybrid Associate PM – Complaints & Regulatory Initiatives

Agilus Consulting Group; Toronto; Hybrid; CAD 83,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working Model

Job summary

Agilus by Synergie is seeking an Associate Project Manager in the financial industry for a hybrid role in Toronto, Ontario. The position focuses on coordinating regulatory initiatives within the Complaints portfolio, ensuring timelines and milestones are met.

Responsibilities include supporting complaints process enhancements, AI model rebuild tracking, change requests, and cross‑functional coordination with business, technology, and compliance teams.

Qualifications

• Experience in project management within banking or regulated environments.
• Ability to manage multiple deliverables and deadlines.
• Excellent written and verbal communication for status reports and presentations.

Responsibilities

• Coordinate regulatory initiatives within the Complaints portfolio to meet timelines and objectives.
• Support complaints handling improvements and revised resolution requirements.
• Track the Complaints AI model rebuild milestones, testing, and approvals.
• Prioritize and close outstanding Complaints change requests with business and tech teams.
• Document requirements, decisions, and deliverables across stakeholders.

Skills

Project management

Planning

Communication

Tools

Clarity

Job description

Agilus by Synergie is seeking an Associate Project Manager in the financial industry for a hybrid role in Toronto, Ontario. The position focuses on coordinating regulatory initiatives within the Complaints portfolio, ensuring timelines and milestones are met.

Responsibilities include supporting complaints process enhancements, AI model rebuild tracking, change requests, and cross‑functional coordination with business, technology, and compliance teams.